ICT Service Delivery Manager

Essential Employment; Stanford on Soar; On-site; GBP 26,000 - 36,000; Full time

Job summary

Essential Employment is recruiting for an ICT Service Delivery Manager in Loughborough on a full-time, temporary basis. The role focuses on delivering reliable ICT services, monitoring SLAs, and driving improvements to service performance.

You will lead ICT operations, collaborate with infrastructure, applications and security teams, manage stakeholders and suppliers, and support budgeting and procurement activities to ensure value and quality.

Qualifications

• Experience delivering ICT services and managing service delivery teams.
• Strong understanding of SLAs, KPIs and service improvement.

Responsibilities

• Manage operational delivery of ICT services ensuring reliability and security.
• Monitor service performance against SLAs, KPIs and customer satisfaction.
• Lead ICT teams across infrastructure, applications, development, security and service support.
• Deputise for Head of ICT & Data Security as required.
• Lead ICT projects and programmes within time, budget and quality.
• Support risk management, business continuity and cyber security.
• Manage supplier performance, contracts and service agreements.

Job description

ICT Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990

Full time hours on a temporarybasis

Key Responsibilities

ICT Service Delivery

• Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose.
• Monitor and improve service performance against agreed SLAs, KPIs, and customer satisfaction measures.
• Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security.
• Drive service excellence through continuous improvement initiatives and best practice service management.

Leadership and Management

• Provide day-to-day leadership across ICT operational teams.
• Support and motivate teams to deliver high-quality customer-focused services.
• Work collaboratively with ICT managers across infrastructure, applications, development, security, and service support functions.
• Deputise for the Head of ICT & Data Security as required.

Project and Transformation Delivery

• Lead and deliver ICT projects and programmes within agreed timelines, budgets, and quality standards.
• Support organisational transformation initiatives by ensuring technology solutions align with business objectives.
• Contribute to digital transformation programmes and service improvement activities.

Governance, Security and Risk Management

• Ensure ICT services operate within established governance frameworks, policies, and procedures.
• Support effective risk management, business continuity, disaster recovery, and cyber security arrangements.
• Ensure compliance with information governance, security standards, and relevant legislation.

Stakeholder and Supplier Management

• Build effective relationships with internal stakeholders and external partners.
• Act as a trusted advisor, translating business needs into practical ICT solutions.
• Manage supplier performance, contracts, and service agreements to ensure value for money and high-quality service delivery.

Financial Management

• Support the management of ICT operational and capital budgets.
• Monitor expenditure and identify opportunities for efficiency savings.
• Contribute to procurement exercises, business cases, and technology investment planning.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared