Pegasus and SunSystems Support Consultant

Kick ICT Group Ltd; Bellshill; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An established industry player seeks a Pegasus and SunSystems Support Consultant to provide exceptional application support. In this role, you will assist clients with business-critical software applications, ensuring effective and efficient task performance. Your expertise in financial applications, particularly Infor Sunsystems and Pegasus Opera, will be crucial in delivering outstanding customer service. Join a forward-thinking company that values diversity and fosters an inclusive environment, where your contributions will make a significant impact on client satisfaction and team success.

Qualifications

• Experience in application support for financial software applications.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Investigate and resolve support cases while meeting client expectations.
• Manage personal case queue and contribute to product knowledge base.

Skills

Experience with Infor Sunsystems

Experience with Pegasus Opera Software

Good working knowledge of Excel

Excellent verbal and written communication skills

Problem-solving skills

Self-motivated

Basic SQL skills

Tools

Office 365

Payroll systems

P2P Systems

Job description

Pegasus and SunSystems Support Consultant

BASE LOCATION: Bellshill (Hybrid) or Fully remote depending on candidate location

SALARY: Up to £50K depending on skill-set and experience

WORKING PATTERN: Permanent I Full-time (35 hours per week)

ROLE PURPOSE:

The purpose of the role is to provide first-class levels of application support to our Infor customer base via telephone, e-mail and remote connectivity. The role would initially focus on Pegasus Opera related product support and then expand to include the Sunsystems suite of applications.

The focus of this role is to provide support to our customers on business-critical software applications, enabling business tasks to be performed effectively and efficiently with minimal down time. We strive to provide excellent customer service through building strong relationships with customers and fostering ongoing commitment to our organisation.

Key Responsibilities

• Investigation and resolution of support cases in a knowledgeable and timely manner keeping to client expectations and meeting SLAs.
• Management of personal case queue ensuring continuous case progression to completion.
• Participation in support as part of a team to bring cases to completion.
• Commitment to continuous skills acquisition of the Infor division stack of products.
• Contribute to our existing product knowledge base via article writing.
• Cross train other team members as applicable.
• Work in partnership with the project team and sales to ensure smooth client transitions to support.

What do I need?

• Experience with Infor Sunsystems and/or Pegasus Opera Software (ideal) or other similar accounting-based financial applications such as Sage, Business Central, SAP Business One, Netsuite, ERP, or other similar accounting packages.
• Good working knowledge of Excel and other Office 365 products.
• Payroll systems knowledge a plus.
• Experience with any P2P (Purchase to Pay) Systems.
• Track record of building good working relationships with customers, colleagues, and suppliers.
• Basic SQL skills a plus.
• Excellent verbal and written communication skills.
• Enjoys problem solving.
• Quick and keen learner.
• Self-motivated.
• Takes ownership.

Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.