ICT Infrastructure Engineer

First Choice Homes Oldham; Oldham; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Hybrid working options

30 days annual leave

Pension up to 10%

Healthcare cash plan

Private health insurance

Employee Assistance Programme

Doctorline 24/7 GP access

Wellbeing discounts

Job summary

First Choice Homes Oldham is seeking an ICT Infrastructure Engineer to own and improve our infrastructure, network, telephony and end-user environment. You will lead on deployments, upgrades and security, while mentoring Service Desk colleagues and delivering projects.

You’ll diagnose complex issues, drive automation and ensure resilience across our ICT estate, with hybrid working options and a 37-hour week. A hands-on role with broad technical exposure in Oldham.

Qualifications

• Experience managing enterprise ICT infrastructure environments
• Windows Server (2016-2022), Active Directory and Group Policy
• VMware vSphere and virtualization technologies
• Endpoint security, device management and cloud technologies
• 2nd/3rd line support and complex infrastructure issues
• Networking, backups and system resilience
• Lead technical projects and transition solutions into BAU

Responsibilities

• Lead the implementation, upgrade and optimisation of server and infrastructure platforms
• Manage and remediate security vulnerabilities and ensure robust patching processes
• Act as the escalation point for complex technical incidents and problems
• Identify and deliver automation opportunities to improve efficiency
• Monitor and maintain system performance, availability and security compliance
• Deliver infrastructure projects and system upgrades into business-as-usual
• Support, mentor and develop colleagues within the Service Desk and wider ICT team
• Maintain clear and accurate technical documentation
• Provide occasional out-of-hours support for maintenance and project delivery

Skills

Enterprise ICT infrastructure

Windows Server 2016-2022

Active Directory & Group Policy

VMware vSphere

Endpoint security & cloud technologies

2nd/3rd line support

Networking & backups

Project leadership & BAU transition

Education

Microsoft certifications (Azure/Security/Infrastructure)

Tools

VMware vSphere

Azure Cloud

Job description

Salary:£48,111.30
Location:Oldham
Hours:37 hours per week

First Choice Homes Oldham (FCHO) have a fantastic opportunity for a ICT infrastructure Engineer to join our IT team

This is a hands-on, technically diverse role where you’ll take ownership of our infrastructure environment and lead on delivering improvements and projects.

The impact you’ll make

You’ll be responsible for ensuring our network, systems, telephony and end-user environment remain stable, secure and resilient, while driving continuous improvement and innovation across our ICT estate.

You’ll also act as a senior escalation point for complex issues and take the lead on implementing new technologies and upgrades across the organisation

Please see full job description at the bottom of this page

You will:

• Lead the implementation, upgrade and optimisation of server and infrastructure platforms
• Manage and remediate security vulnerabilities and ensure robust patching processes
• Act as the escalation point for complex technical incidents and problems
• Identify and deliver automation opportunities to improve efficiency
• Monitor and maintain system performance, availability and security compliance
• Deliver infrastructure projects and system upgrades into business-as-usual
• Support, mentor and develop colleagues within the Service Desk and wider ICT team
• Maintain clear and accurate technical documentation
• Provide occasional out-of-hours support for maintenance and project delivery

.

You’ll be an excellent problem solver with strong analytical skills and a customer focused approach. You'll work collaboratively and communicate confidently with a wide range of stakeholders and be able to prioritise competing demands across projects and day to day operational support.

• Strong experience managing enterprise ICT infrastructure environments
• Windows Server (2016-2022), Active Directory and Group Policy
• Experience with VMware vSphere and virtualisation technologies
• Knowledge of endpoint security, device management and cloud technologies
• Experience delivering 2nd/3rd line support and resolving complex infrastructure issues
• Strong understanding of networking, backup solutions and system resilience
• Ability to lead technical projects and transition solutions into BAU

Qualifications

• Microsoft certifications (or willingness to work towards) in areas such as Azure, Security or Infrastructure

First Choice Homes Oldham is a housing association providing safe,affordableand high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory G1/V1 governance rating.

Every day,we'reproud to make a real difference in our communities. Our work is guided by our Corporate Plan, focused on quality homes, excellentservicesand strong communities. We care deeply about our customers, colleagues and communities and are committed to improving lives across Oldham.

What'sin it for you?

We offer a fantastic range of benefits designed to support your wellbeing, work-lifebalanceand career development, including:

• A salary of £48,111.30per annum.
• A 37-hour working week with hybrid working options.
• 30 days' annual leave -plus 8 bank holidays.
• Optiontopurchaseadditionalannual leave.
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.
• Healthcare cash plan covering dental, optical and physiotherapy treatments.
• Private health insurance.
• Employee Assistance Programme offering 24-hour confidential support.
• Doctorline, giving you and your family 24/7 GP access.
• Access to our colleague benefits platform, including retail discounts and wellbeing tools.
• Discounted gym membership.
• Enhanced maternity, paternity,adoptionand sick pay.
• Long service awards.

Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills, and we are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO. If you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.

The Company

AtFirst Choice Homes Oldham, we’re all about being a community anchor organisation and making a positive difference where we work.

Our dedicated team delivers this every day through good quality, affordable homes, excellent services and thriving communities for customers living in our 11,500 homes across Oldham and surrounding boroughs.

We’re a significant employer in the local area and we’re ambitious to grow. We ensure colleagues enjoy working at FCHO, are developed and can build careers for successful futures.

Join us and become a part of a team passionate about providing homes we are proud of and improving lives.

The Benefits

30 days holiday

Family friendly policies

Our People

• Chris Goode
• Project Manager, Investment Delivery

"I've had great opportunities to learn and progress by working with internal and external partners to make a real difference to our homes and customers' lives."

"I enjoy helping our customers and working across teams to provide essential services for their homes."

"There are so many opportunities to learn and develop new skills."