ICT Infrastructure Engineer

First Choice Homes Oldham; Manchester; Hybrid; GBP 48,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Private health insurance

Healthcare plan

Pension scheme

Employee assistance

GP access

Retail discounts

Job summary

First Choice Homes Oldham (FCHO) is seeking an ICT Infrastructure Engineer to join our IT team. This hands-on role owns the infrastructure environment and leads improvements and projects across our ICT estate.

You will manage servers, networking, telephony and end‑user devices, drive security, patching and resilience, and act as a senior escalation point for complex incidents while mentoring colleagues. We offer hybrid working, a comprehensive benefits package and opportunities to work on

Responsibilities

• Lead the implementation, upgrade and optimisation of server and infrastructure platforms
• Manage and remediate security vulnerabilities and ensure robust patching processes
• Act as the escalation point for complex technical incidents and problems
• Identify and deliver automation opportunities to improve efficiency
• Monitor and maintain system performance, availability and security compliance
• Deliver infrastructure projects and system upgrades into business-as-usual
• Support, mentor and develop colleagues within the Service Desk and wider ICT team
• Maintain clear and accurate technical documentation
• Provide occasional out-of-hours support for maintenance and project delivery

Job description

First Choice Homes Oldham (FCHO) have a fantastic opportunity for a ICT infrastructure Engineer to join our IT team This is a hands-on, technically diverse role where you'll take ownership of our infrastructure environment and lead on delivering improvements and projects. The impact you'll make You'll be responsible for ensuring our network, systems, telephony and end-user environment remain stable, secure and resilient, while driving continuous improvement and innovation across our ICT estate. You'll also act as a senior escalation point for complex issues and take the lead on implementing new technologies and upgrades across the organisation You will:

• Lead the implementation, upgrade and optimisation of server and infrastructure platforms
• Manage and remediate security vulnerabilities and ensure robust patching processes
• Act as the escalation point for complex technical incidents and problems
• Identify and deliver automation opportunities to improve efficiency
• Monitor and maintain system performance, availability and security compliance
• Deliver infrastructure projects and system upgrades into business-as-usual
• Support, mentor and develop colleagues within the Service Desk and wider ICT team
• Maintain clear and accurate technical documentation
• Provide occasional out-of-hours support for maintenance and project delivery
  You'll be an excellent problem solver with strong analytical skills and a customer focused approach. You'll work collaboratively and communicate confidently with a wide range of stakeholders and be able to prioritise competing demands across projects and day to day operational support.
• Strong experience managing enterprise ICT infrastructure environments
• Proven expertise across Microsoft technologies including: + Azure / Entra ID + Microsoft 365 (Exchange, SharePoint, Teams, Intune) + Windows Server (2016-2022), Active Directory and Group Policy
• Experience with VMware vSphere and virtualisation technologies
• Knowledge of endpoint security, device management and cloud technologies
• Experience delivering 2nd/3rd line support and resolving complex infrastructure issues
• Strong understanding of networking, backup solutions and system resilience
• Ability to lead technical projects and transition solutions into BAU, Microsoft certifications (or willingness to work towards) in areas such as Azure, Security or Infrastructure
• ITIL certification (desirable)
  First Choice Homes Oldham is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory G1/V1 governance rating.

Every day, we're proud to make a real difference in our communities. Our work is guided by our Corporate Plan, focused on quality homes, excellent services and strong communities. We care deeply about our customers, colleagues and communities and are committed to improving lives across Oldham.

We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development, including:

• A salary of £48,111.30 per annum.
• A 37-hour working week with hybrid working options.
• 30 days' annual leave - plus 8 bank holidays.
• Option to purchase additional annual leave.
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.
• Death in service benefit.
• Healthcare cash plan covering dental, optical and physiotherapy treatments.
• Private health insurance.
• Employee Assistance Programme offering 24-hour confidential support.
• Doctorline, giving you and your family 24/7 GP access.
• Access to our colleague benefits platform, including retail discounts and wellbeing tools.
• Discounted gym membership.
• Enhanced maternity, paternity, adoption and sick pay.
• Long service awards.