ICT Digital Delivery Manager

Tesol Inc; Exeter; On-site; GBP 65,000 - 73,000; Full time

Benefits offered by this job

Gym membership

Public sector pension

Free onsite parking

Hybrid working

Employee assistance program

Job summary

The Alliance ICT Department seeks an experienced ICT Infrastructure & Digital Delivery Manager to lead the design, delivery and performance of core infrastructure platforms underpinning policing operations in Exeter and surrounding sites.

This senior leadership role focuses on security, resilience, and high performance across hybrid and cloud environments, with responsibility for supplier management, contracts, and continuous service improvement.

Qualifications

• Extensive experience managing enterprise IT infrastructure environments.
• Strong knowledge of cloud, networks, hosting, and security domains.
• Experience managing suppliers, contracts, and outsourced services.
• Proven track record delivering resilient, high-availability services.
• Excellent stakeholder engagement and influencing skills.

Responsibilities

• Lead infrastructure service performance, availability, and continuous improvement.
• Oversee supplier and partner relationships, including strategic partners.
• Manage contracts, SLAs, and commercial performance.
• Drive modernization of infrastructure across hybrid and cloud environments.
• Collaborate with Digital, Innovation, and operational stakeholders.

Skills

Infrastructure leadership

Cloud & networks

Security & risk management

Supplier management

Contract management

Stakeholder engagement

Job description

ICT Digital Delivery Manager

Location: Exeter, Winfrith, Dorset

Salary: Starts at £64,650 rising by yearly increments to a maximum of £72,972 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 15th of October 2026

The Alliance ICT Department delivers vital technology services to Devon & Cornwall Police and Dorset Police, supporting over 10,000 officers and staff.

We're looking for an experienced ICT Infrastructure & Digital Delivery Manager to lead the design, delivery, and performance of the core infrastructure platforms that underpin policing operations.

This is a senior leadership role with responsibility for ensuring our infrastructure is secure, resilient, high-performing, and ready for future digital demands.

What you'll be responsible for

You will lead multidisciplinary teams and suppliers across key infrastructure domains:

• Hosting & Cloud Platforms


• Data centres, hybrid cloud environments, storage, backup, and resilience


• Networks & Connectivity


• LAN/WAN, remote access, telephony, and mission-critical connectivity


• Communications


• Airwave services and transition to the Emergency Services Network (ESN)


• Cyber & Technical Security


• Infrastructure security, vulnerability management, and remediation

You will:

• Own infrastructure service performance, availability, and continuous improvement


• Lead supplier and partner relationships, including strategic partners such as BT


• Manage contracts, SLAs, and commercial performance


• Drive modernisation of infrastructure across hybrid and cloud environments


• Collaborate with Digital, Innovation, and operational stakeholders

What we're looking for

You are a proven infrastructure leader who combines technical depth with strategic leadership.

You will bring:

• Extensive experience managing enterprise-scale IT infrastructure environments


• Strong knowledge of cloud, networks, hosting, and security domains


• Experience managing suppliers, contracts, and outsourced services


• A track record of delivering resilient, high-availability services


• Excellent stakeholder engagement and influencing skills


• The ability to lead teams through change and transformation

Why join us?

• Make a direct impact on public safety and frontline policing


• Lead complex, large-scale infrastructure supporting critical services


• Work in a collaborative, multi-force environment


• Be part of a team driving digital and infrastructure transformation

What you get if you join us:

If you work for us, you will get access to:

• A competitive salary with yearly increments.


• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).


• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.


• Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5).


• Company sick pay.


• Competitive local government pension scheme.


• Job related equipment, as required.


• Free onsite parking at many police sites throughout the counties.


• Access to Group insurance scheme (via salary sacrifice scheme).


• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.


• Development and training opportunities.


• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.


• Flexitime, with the ability to undertake your hours flexibly and in line with business need.


• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).