ICT Business Relationship Manager

The Methodist Church in Britain; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options

Starting pay at bottom of grade

Full-time hours 37 per week

Job summary

Sheffield City Council is seeking an ICT Business Relationship Manager to support digital change across the council and work with enabling services to redesign customer journeys and remove barriers to access. The role covers digital self-service, AI, automation, data and insight, plus business systems modernisation, infrastructure and cyber security.

Offering flexible working options including reduced hours or job share, the post is full-time (37 hours per week) with generous holiday

Responsibilities

• Support the design and delivery of digital change across the council
• Work with enabling services to redesign customer journeys and remove barriers to access
• Contribute to programmes covering digital self-service, AI and automation, and data and insight
• Contribute to programmes that build colleagues' digital skills and support adoption of new technology

Skills

Digital change

Stakeholder engagement

Job description

This ICT Business Relationship Manager post sits in the Digital Transformation and Programme Service within ICT & Digital Innovation at Sheffield City Council. The role supports digital change across the council, working with enabling services to improve customer journeys and access to services. It covers a broad programme portfolio, from digital self-service and automation to data platforms, application modernisation and cyber security. Applicants who are disabled, care leavers or armed forces veterans can use the Guaranteed Interview scheme if they meet the essential criteria.

What the job involves

• Support the design and delivery of digital change across the council
• Work with enabling services to redesign customer journeys and remove barriers to access
• Contribute to programmes covering digital self-service, AI and automation, and data and insight
• Contribute to programmes covering business systems modernisation, infrastructure, connectivity and cyber security
• Contribute to programmes that build colleagues' digital skills and support adoption of new technology

Checks & eligibility

• Safeguarding checks where appropriate to the role

What’s offered

• Full-time hours of 37 a week across 52 weeks
• Generous holiday entitlement
• Flexible working options, including reduced hours, part time or job share
• Starting pay at the bottom of the grade, or at the minimum advantage point with payslip evidence