ICT Application Support Manager

Volkerrail Group; Hoddesdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in civil engineering and construction is seeking an Application Support Lead. This role involves overseeing application support, managing teams, and enhancing system resilience. Candidates should have strong experience with Microsoft technologies and be committed to providing excellent support for critical business applications.

Benefits

Generous annual leave plus a day off for your birthday

Private medical care

Pension schemes

Life assurance

Cycle to Work scheme

Comprehensive training and development

Family-friendly policies including enhanced maternity benefits

Employee Assistance Programme

24/7 Virtual GP service

Qualifications

• Demonstrable experience leading application portfolio development/support.
• Strong knowledge of Microsoft technologies.
• Familiarity with third-party system integration, HR, and Works Management Systems.

Responsibilities

• Oversee support and maintenance of applications.
• Lead Sprint Releases & Upgrades with thorough testing.
• Manage vendor relationships to ensure service quality.

Skills

Microsoft technologies

Application support

Stakeholder management

Tools

Dynamics 365 Business Central

Job description

VolkerWessels UK is a market-leading contracting group comprising five closely linked businesses.

We deliver integrated and innovative solutions for the civil engineering and construction sectors, specializing in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

Reporting to our Head of Application Support, this role oversees the support and maintenance of applications.

Based in Hoddesdon, the role reports to the Head of Applications and includes line management responsibilities. The ideal candidate will be flexible, adaptable, and committed to providing excellent support for critical business applications.

About our role

Improvements - Enhancing system resilience and supporting daily operational technologies.

Processes - Understanding and optimizing support processes to ensure effective service delivery.

1. Leading Sprint Releases & Upgrades with thorough testing and business approval.
2. Collaborating with Product Owners to develop strategies.
3. Managing vendor relationships to ensure service quality.
4. Ensuring support services meet or exceed agreed Service Levels.
5. Regularly reviewing and improving support processes for efficiency and customer satisfaction.

Stakeholder engagement and management - Building and maintaining strong relationships with key stakeholders.

People management - Leading and mentoring the team, monitoring performance, and providing technical guidance.

About you

You should have demonstrable experience leading application portfolio development/support, with strong knowledge of Microsoft technologies. Familiarity with Dynamics 365 Business Central, third-party system integration, HR, and Works Management Systems is highly desirable.

Even if your experience doesn't match every requirement, we encourage you to apply, as you may be the right fit for us.

Why work with us?

VolkerWessels UK operates through five interconnected businesses, collaborating to deliver integrated services across approximately 250 projects nationwide. We value overcoming challenges and fulfilling commitments, which brings satisfaction to our team.

We offer competitive rewards and benefits, including:

• Competitive salary
• Generous annual leave plus a day off for your birthday
• Option to purchase additional leave
• Private medical care
• Pension schemes
• Life assurance
• Cycle to Work scheme
• Vouchers, rewards, and discounts
• Comprehensive training and development
• Family-friendly policies including enhanced maternity benefits
• Employee Assistance Programme
• Support for mental, physical, and financial wellbeing
• 24/7 Virtual GP service

Fairness, inclusion and respect

We are committed to fostering an inclusive environment where everyone feels respected and valued, regardless of background.

If you need assistance with your application, please contact us at [e-mail].

Additional information

Note for Recruitment Agencies: We prefer to hire directly. Please refrain from submitting speculative CVs; no fees are applicable. All inquiries should be directed to [e-mail].

Maintaining safe and healthy working conditions is a priority, and drug & alcohol screening is mandatory for all staff.

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