ICT Advanced Technical Engineer Specialist

Allscreens Nationwide Ltd; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A role at Allscreens Nationwide Ltd seeks an ICT Advanced Technical Engineer Specialist to provide specialist-level technical support for networked servers and services within the ICT department. You will lead on ILM-related issues, advise stakeholders, and help ensure service levels across a multi-site Data Network and management system.

You will regularly review disaster recovery and backup procedures, monitor storage technologies, and deliver training to operational staff to sustain high

Qualifications

• Requires specialist-level technical support and guidance for ICT networked servers and services.
• Lead on ILM-related issues, providing expert advice to users, IT staff, and external suppliers.
• Regularly review disaster recovery, backup, and restore processes and advise ICT management on improvements.
• Manage multisite Data Network and management system; assess new archive/storage technologies for strategy updates.
• Provide regular technical training to operational staff to improve ICT skills and staff mix.

Responsibilities

• Lead and support the ICT networked servers, systems and services to maintain service levels.
• Act as lead specialist on ILM and advise on complex technical/commercial information.
• Review disaster recovery and backup processes; document recommendations.
• Manage Trusts multisite Data Network and Management System.
• Provide training for staff to enhance ICT capabilities and culture of professionalism.

Skills

Leadership

Team management

Network troubleshooting

Active Directory

Exchange Server

System Center (SCCM/SMS)

Disaster recovery

Education

Bachelor's degree in ICT / IT

Tools

WSUS

SCCM

Exchange Server

Video Conferencing systems

Job description

ICT Advanced Technical Engineer Specialist

Main Duties and Responsibilities Work as part of a Team providing: A specialist-level technical support, advice and guidance service to the ICT department to ensure the cost-effective, efficient availability and operation of ICT networked servers, systems and services can be maintained to required service levels; Act as a lead technical specialist on ILM by providing/receiving/analysing what may [and often will] be highly complex technical/commercial information, giving expert advice and guidance on networked service issues as raised by Users, other IT Support Staff, ICT Management, external suppliers and support organisations; Regularly review/monitor central server disaster recovery/back-up/restore processes and procedures, advising/documenting to ICT management on any identified operational and strategic issues or requirements; Act as a lead specialist in managing the Trusts multisite Data Network and management system; Monitor emerging archive and storage technologies, Data Network equipment and advise ICT Management on/recommend required changes to strategy/policy/procedures as may be necessary; Undertake regular testing, evaluation and adaptation/modification of both existing hardware and software products and new installations; Undertake technical skills and knowledge training for operational support Staff at all levels as may be required for staff and skills mix development purposes in ICT; Enhance ICTs reputation by consistently acting in a professional, approachable manner and ensuring the highest integrity at all times. System Management, Small Project Management, Network Services Development Manage/implement/document specifically agreed small ICT Network Services projects from inception to completion; Assist the responsible System Manager of the key Trust-wide Exchange Email Servers and other essential ICT User Support Servers including [but not limited to] the Active Directory Services, The Windows System Update Server, the System Management Server and the Trust wide Video Conferencing solutions. The System Manager is responsible for establishing and maintaining the suitability for purpose, effective performance, availability and security of the systems under control. People Management and Performance Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised and underperformance is addressed. Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans. Ensure the team is compliance with all statutory, mandatory training together with any professional training requirements, ensuring they are up to date and fully compliant. Manage team absences including sickness in line with Trust policy ensuring the appropriate return to work meetings occur, e-roster is updated and productivity is at keep to the highest possible level. Identify and fill any vacancies that arise within the team in line with the Trusts recruitment policy and process. Identify talent and support the internal talent management process in order attract and retain and succession plan for your people. Review skills mix at regular intervals in order to identify any potential opportunities to maximise resource utilisation / allocation, ensuring job descriptions are kept up to date. Ensure overall wellbeing of the team is maintained. Continuously support in improving the morale of the team and implementing a culture of zero-tolerance for bullying and harassment.