ICQA Operations Manager

Amazon; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading e-commerce giant in the United Kingdom is seeking an ICQA Operations Manager to oversee inventory control and quality assurance within fulfillment centers. In this role, you'll lead a team, ensure compliance with safety standards, and implement data-driven process improvements. Candidates should have a Bachelor's degree and experience in people management as well as project coordination. This opportunity offers a dynamic work environment with competitive compensation.

Qualifications

• Bachelor's degree or equivalent.
• Experience in people management and team development.
• Experience coordinating large projects across multiple organizations.
• Ability to define and implement process improvements based on data.
• Strong written and verbal English communication skills.

Responsibilities

• Lead and supervise a team focused on inventory control and quality assurance.
• Partner with operations teams to adhere to policies and procedures.
• Ensure compliance with safety programs and regulations.
• Analyze inventory and customer defect data to improve quality.
• Conduct capacity and staffing planning.

Skills

People management

Project coordination

Process improvement

English communication

Education

Bachelor's degree or equivalent

Tools

Data analysis tools

Job description

Description

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow's problems today? Then we have the opportunity for you! We are looking to hire an ICQA Operations Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon's rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups has played its part in taking us where we are today. These fulfillment centers are fast‑paced and high‑reward environments, where adherence to policies and procedures is key. We need a leader who ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

• Lead and supervise a team of ICQA Area Managers and hourly Associates (including Team Leads and Data Analysts) assigned to inventory control, quality assurance and problem‑solve operations within the fulfillment center.
• Partner with Operations and other Support teams to establish, influence and adhere to policies and procedures.
• Ensure compliance with safety programs and SOX regulations.
• Analyze inventory defects and customer defect data to identify and implement action plans that improve quality.
• Conduct short‑term (weekly) and mid‑term (monthly/quarterly) labor plans, forecasting capacity needs, staffing plans and schedules.
• Support interviewing and training of fulfillment center Area Managers.

A day in the life

You will lead a department responsible for inventory control, quality assurance and problem‑solve operations. Your day typically starts with a meeting with the fulfillment center leadership team, where you review previous day performance and address any ongoing issues. Throughout the day you will review inventory discrepancies and quality performance, analyze data, look for trends and opportunities for process improvement, collaborate with your own team of Area Managers and hourly Associates, and partner with other FC operations or central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You will spend time on the floor, observing processes and ensuring safety standards are maintained in your area. You will also dedicate time to developing your Area Managers by providing feedback and identifying training needs. You will finish the day knowing you have contributed to maintaining inventory accuracy, resolving quality challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About the team

The EU ICQA mission is to prevent and remove customer‑facing defects with the goal to provide a world‑class service to our customers at the lowest possible cost. The vision of ICQA is to exceed customers' expectations, both buyers and sellers. We drive defect‑free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher‑performing and more diverse work environment. We commit to empowering and supporting our team members to grow and achieve their aspirations.

Basic Qualifications

• Bachelor's degree or equivalent.
• Experience in people management and team development.
• Experience coordinating projects across organizations that span hundreds or thousands of people.
• Experience in defining and implementing process improvement initiatives using data and metrics.
• Experience in English‑language communication skills, both written and verbal.

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
• Previous supervisory experience in a distribution or manufacturing environment, and with quality assurance processes.
• Strong commitment to employee development, and an exceptional level of dedication and motivation to team management.
• Proven ability to influence peers or stakeholders, with varying levels of seniority within different organizations.
• Knowledge of supply chain management principles and familiarity with SOX compliance and inventory control systems.
• Advanced proficiency in data analysis tools and software.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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