ICP Administrator

TSG UK; Birmingham; Remote; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Pension (Salary Sacrifice)

Healthcare Scheme

25 days annual leave

EV Salary Sacrifice scheme

Life Assurance

Job summary

TSG UK is seeking an ICP Administrator to join our Engineering team. This remote role supports DNO/IDNO connections, wayleaves, and project documentation across the UK, coordinating submissions and stakeholder communications.

You will manage POC applications, engage with customers and landowners, and help drive project progress with accurate reporting and compliance to G81 standards.

Qualifications

• 2-5 years' ICP/DNO/IDNO or utility connections experience.
• Understanding of Point of Connection applications and customer connections.
• Experience coordinating multiple projects or workstreams.
• Ability to interpret technical information and engineering documentation.

Responsibilities

• Manage DNO/IDNO POC applications from submission to delivery.
• Liaise with DNOs/IDNOs for network information, quotations, approvals, updates.
• Coordinate customer and stakeholder enquiries on connections and progress.
• Engage with customers, landowners and stakeholders to progress applications.
• Coordinate wayleave and easement processes with document management.
• Assist engineering and delivery teams with submissions for contestable work.
• Provide estimation support by gathering network information and budgets.
• Ensure compliance with DNO/IDNO, G81 and company procedures.
• Support project coordination: programme updates, action tracking, reporting.
• Maintain project records, databases and reporting information.
• Monitor milestones, identify delays, risks, opportunities.
• Produce management reports and KPI information on applications and performance.
• Support development and improvement of processes.

Skills

Organisational skills

Stakeholder liaison

Attention to detail

Problem solving

Proactive workload management

Education

GCSEs in Maths and English

Level 2/3 Business Administration

Tools

Excel

Word

Outlook

Job description

About the Opportunity The ICP Administrator is a key appointment within our Engineering team, responsible for coordinating and managing the administrative and technical processes that support the successful delivery of ICP projects.

What You'll Do

You will be central point of contact for Distribution Network Operators (DNOs), Independent Distribution Network Operators (IDNOs), customers, landowners, and internal stakeholders, ensuring that Point of Connection (POC) applications, wayleaves, quotations, project information, and engineering processes are efficiently managed throughout the project lifecycle.

Please note:

This is a fully remote / work from home opportunity and we welcome UK wide applications.

Key Responsibilities

• Manage and track DNO/IDNO Point of Connection (POC) applications from submission through to offer acceptance and delivery.
• Act as the primary liaison with DNOs and IDNOs to obtain network information, quotations, technical approvals, and project updates.
• Coordinate responses to customer and stakeholder enquiries relating to network connections and project progress.
• Engage with customers, landowners, and other stakeholders to support the progression of applications and projects.
• Coordinate the wayleave and easement process, including stakeholder engagement, document management, and progress tracking.
• Assist engineering and delivery teams with technical and administrative submissions required for contestable work.
• Provide estimation support by gathering network information, obtaining budget estimates, and preparing submission packs.
• Ensure compliance with DNO, IDNO, G81, and company procedures where applicable.
• Support project coordination activities, including programme updates, action tracking, documentation control, and stakeholder communications.
• Maintain accurate project records, databases, and reporting information.
• Monitor application milestones and proactively identify delays, risks, and opportunities for improvement.
• Produce management reports and KPI information relating to applications, quotations, wayleaves, and project performance.
• Support the development, implementation, and continual improvement of engineering and operational processes.

About You

We are looking for someone that has 2-5 years' experience within an ICP, DNO, IDNO, or related utility connections environment. You will have a good understanding of the Point of Connection application process and associated customer connection activities combined with experience coordinating multiple projects, applications, or workstreams simultaneously. We believe the following skills and attributes will set you up for success in this role:

Essential Skills And Experience

• Strong organisational and administration skills, with excellent attention to detail.
• Experience liaising with external stakeholders, including DNOs, IDNOs, customers, and landowners.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to interpret technical information and engineering documentation.
• Strong problem-solving skills and a proactive approach to workload management.

Desirable Skills & Experience

• Knowledge of G81 standards and contestable connections processes.
• Experience supporting NERS-accredited ICP operations.
• Experience using project management, CRM, or utility industry systems.
• Understanding of wayleave, easement, and land rights processes.

Personal Attributes

• Highly organised and methodical
• Customer-focused and professional, able to manage competing priorities
• A collaborative team player
• Proactive and self-motivated
• Detail-oriented, with a strong focus on accuracy
• Reliable and accountable
• Committed to continuous improvement

Education & Qualifications

• GCSEs, or equivalent, in Maths and English
• Level 2 or Level 3 qualification in Business Administration is a big plus!

Working Pattern:

• Remote / Home based

Compensation & Benefits

Compensation:

• Salary: £40,000 - £50,000

Benefits:

• Pension (Salary Sacrifice)
• Healthcare Scheme
• 25 days annual leave, plus bank holidays
• EV Salary Sacrifice scheme
• Life Assurance

At TSG Power

We fully support and encourage your professional development. This position offers a variety of development pathways, including supply chain, estimations depts., as well as trainee and/ or Project Management opportunities within the TSG UK group companies.

Diversity, Equity and Inclusion; our commitment to DEI:

We are proud to be an equal opportunity employer. We are committed to treating all employees and applicants fairly, regardless of age, disability, gender, sexual orientation, pregnancy, race, religion, ethnicity, or marital status. We value the diverse perspectives that an inclusive workforce brings and encourage candidates from all backgrounds to apply and contribute to our mission.