ICC Scheduling Analysts | North West Ambulance Service NHS Trust

North West Ambulance Service; Bolton; Hybrid; GBP 27,000 - 31,000; Part time

Job summary

A regional healthcare service in Bolton is looking for a detail-focused ICC Scheduling Analyst to support effective scheduling across teams. In this part-time role (24 hours per week), you will create staff schedules and monitor compliance with work guidelines. The ideal candidate will have experience with WFM, a keen eye for detail, and strong analytical skills. Hybrid working will be available after establishing your role, with a minimum of 2 office days required.

Qualifications

• Experience working of scheduling on a WFM.
• Outstanding attention to detail.
• Excellent analytical skills.

Responsibilities

• Create and maintain accurate staff schedules using the ICC’s WFM.
• Balance operational performance with staff wellbeing.
• Monitor compliance with the Working Time Directive.

Skills

Scheduling on a WFM

Attention to detail

Analytical skills

Tools

NICE IEX

Job description

Please be advised that this advert may close early if we receive a high volume of applications

Job Title: ICC Scheduling Analyst

Location: Middlebrook

Band: 4

Salary: £27,485 - £30,162

Hours Per Week: Part time 24 hours

Job Type: 1 x Permanent

NWAS is seeking a detail-focused ICC Scheduling Analyst to support effective scheduling across our Integrated Contact Centre (ICC) teams. This is an exciting opportunity to play a fundamental role in embedding resource planning best practice and to make a real difference with our emergency and urgent service teams.

Key Responsibilities

• Create and maintain accurate staff schedules using the ICC’s WFM.
• Balance operational performance with staff wellbeing in all scheduling decisions.
• Monitor compliance with the Working Time Directive and manage shrinkage data.
• Collaborate with managers to ensure workforce data accuracy and support scheduling activities like training and meetings.

What You’ll Bring

• Experience working of scheduling on a WFM, NICE IEX experience highly desirable
• Outstanding attention to detail.
• Positive can‑do approach to challenges.
• Excellent analytical skills.

There areno unsocial hoursrequired as part of this role, working hours will be the rota provided below.

Once established in role, hybrid working will be available with a requirement of a minimum of 2 days in the office per week. Estuary Point can be considered as a base site, but the wider team will be based at Middlebrook and travel may be required at times between the ICC sites.

Example Rota

• 9AM Start Time
• Mon - 5 hours
• Tue - 4 hours
• Wed - 5 hours
• Thurs - 5 hours
• Friday - 5 hours

This advert closes on Thursday 4 Dec 2025