IBA Operations Manager – Lead & Optimize KPIs

Ardonagh Specialty; Bolton; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading insurance firm in Bolton is seeking an IBA Manager to oversee the Bolton IBA teams and ensure adherence to policies and regulations. This role focuses on managing performance, compliance, and delivering excellent service to clients and stakeholders. The ideal candidate should have substantial experience in Insurance Broking and Client Money, alongside strong communication and negotiation skills. A supportive work environment with flexible working options is offered.

Benefits

Employer pension contribution of 10%

Life Assurance at X4 of your base salary

Private Medical Insurance

Generous Annual Leave entitlement

Competitive salary

Group annual bonus scheme

Qualifications

• Substantial IBA and Client Money experience required.
• Experience in client relations and team management.
• Good understanding of compliance and regulatory requirements.

Responsibilities

• Manage the Bolton IBA teams ensuring compliance with procedures.
• Oversee key performance indicators and report results.
• Support operational changes and business objectives.

Skills

Negotiation with stakeholders

Ability to manage challenging situations

Good communication skills

Ability to influence stakeholders

Education

Significant Insurance Broking Accounts experience

Understanding of industry practices and regulations

Job description

A leading insurance firm in Bolton is seeking an IBA Manager to oversee the Bolton IBA teams and ensure adherence to policies and regulations. This role focuses on managing performance, compliance, and delivering excellent service to clients and stakeholders. The ideal candidate should have substantial experience in Insurance Broking and Client Money, alongside strong communication and negotiation skills. A supportive work environment with flexible working options is offered.