IBA Operations Manager

Find Your Flex; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

Join a leading company as an IBA Operations Manager, where you will oversee the operations of a key team, ensuring compliance and enhancing processes. This role focuses on leadership, collaboration, and making a real impact within a rapidly growing organization that values expertise and teamwork.

Qualifications

• Strong background in financial or insurance operations.
• In-depth knowledge of IBA processes and FCA CASS rules.
• Proven leadership experience with a focus on team development.

Responsibilities

• Oversee day-to-day running of IBA operations.
• Manage cash allocations, debtors, creditors, and funding.
• Ensure compliance with CASS and Consumer Credit Act requirements.

Skills

Leadership

Financial Operations

Compliance

Team Development

Problem Solving

Tools

Excel

Acturis

Websure

SSP

Epic

TAM

Job description

IBA Operations Manager

East Midlands| Hybrid | Full-time

We’re looking for a hands-on, experienced leader to take on the role of IBA Operations Manager at PIB Group. This is a key position where you'll oversee the day-to-day running of our IBA operations, improve how we work, and ensure we stay compliant with regulatory requirements.

If you're someone who enjoys leading teams, refining processes, and working closely with other departments to get things done well, we’d love to hear from you.

What You’ll Be Doing

• Leading and supporting a skilled IBA Operations team, making sure we deliver a reliable service to colleagues and clients
• Managing cash allocations, debtors, creditors, and funding against agreed targets
• Planning ahead for team capacity, identifying where we can work more efficiently
• Keeping our internal controls strong and finding ways to improve them
• Working closely with colleagues in Finance, Operations, and across IBA to keep everything running smoothly
• Producing clear and useful reports in collaboration with our MI & Controls Manager
• Helping with audits (CASS and statutory), making sure everything is accurate and delivered on time
• Investigating and fixing any issues with CASS compliance, and putting steps in place to avoid them in future
• Ensuring we meet Consumer Credit Act requirements for third-party finance
• Supporting the integration of new businesses into IBA operations
• Encouraging team development and a positive, collaborative working environment

What We’re Looking For

• A strong background in financial or insurance operations, with proven leadership experience
• In-depth knowledge of IBA processes and FCA CASS rules
• Comfortable using platforms like Acturis, Websure, SSP, Epic, or TAM
• Confident with Excel and able to work with detailed data
• Someone who communicates clearly and works well with people across different teams
• Practical problem-solver with an eye for improvements
• Resilient, flexible, and able to manage in a fast-moving environment
• A team-oriented leader who supports and develops others

Why Join PIB Group?

At PIB Group, we’re proud of our friendly and open culture. We’re growing quickly, but we’re focused on doing things the right way. In this role, you’ll have the chance to make a real impact—on our operations, on your team, and on how we support the wider business.

You’ll be joining a company that values expertise, encourages collaboration, and offers space to grow your career.

Sound like the right fit?

Apply now!

#HP

REF-221 942