IBA Operations Leader: Reconciliations, Controls & Efficiency

Lockton; Brighton; On-site; GBP 70,000 - 110,000; Full time

Job summary

Lockton in Brighton is seeking an experienced IBA Operations Manager to provide operational leadership across core IBA activities, ensuring robust controls, clear accountability and high service standards.

The role involves developing a high-performing, well-controlled and scalable IBA operation, driving improvements through people, process, technology and effective performance management. You will work closely with senior stakeholders to deliver sustainable outcomes.

Qualifications

• Broad IBA experience and understanding of the operational, regulatory and control environment.
• Established track record in operational leadership and people management.
• Good working knowledge of key IBA processes, including reconciliations, cash allocation, funding and insurer settlements.
• Effective oversight of KPIs, SLAs and operational performance.
• Demonstrable success in driving process improvement, operational change and continuous improvement.
• Ability to deliver scalable, efficient and commercially effective solutions.

Responsibilities

• Responsibility and oversight of the Client Money Reconciliation team.
• Maintain robust controls across client money, reconciliations, cash allocation, funding and insurer settlements.
• Ensure compliance with relevant FCA CASS requirements, internal policies, and control frameworks.
• Identify root causes of operational issues and implement sustainable solutions.
• Improve and standardise processes, reducing manual activity and increasing efficiency.
• Work with Technology and business stakeholders to support automation, system enhancements, and operational change.
• Coordinate audit activities and ensure timely completion of follow-up actions
• Promote a culture of ownership, continuous improvement, and high performance.

Skills

Operational leadership

People management

Regulatory knowledge

Process improvement

Financial controls

Education

Accounting or insurance qualifications

Job description

Lockton in Brighton is seeking an experienced IBA Operations Manager to provide operational leadership across core IBA activities, ensuring robust controls, clear accountability and high service standards.

The role involves developing a high-performing, well-controlled and scalable IBA operation, driving improvements through people, process, technology and effective performance management. You will work closely with senior stakeholders to deliver sustainable outcomes.