IAM Support Analyst I — Access & Security

Tata Consultancy Services; Workington; Presencial; GBP 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Pension

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

Descripción de la vacante

Tata Consultancy Services UK is hiring an IAM Level 1 Support Analyst to deliver first-line Identity and Access Management services. You will manage user lifecycle, access provisioning/deprovisioning, password handling, and MFA support while ensuring security policy compliance and SLA adherence.

Joiner/Mover/Leaver processes, audit-ready records, and ITSM ticket handling are core duties for this role.

Formación

• Experience with IAM provisioning/deprovisioning and access reviews.
• Strong understanding of security policies and SLAs.
• Experience with PAM and elevated access controls.
• Experience in regulated or critical infrastructure environments.
• Proactive ticket handling within SLA targets.
• Joiner/Mover/Leaver (JML) lifecycle experience.
• PowerShell scripting for automation.
• Knowledge of ITIL frameworks and incident management.

Responsabilidades

• Provision, modify, and revoke user access based on approved requests.
• Manage Joiner, Mover, and Leaver (JML) processes.
• Create and maintain user accounts across platforms.
• Perform password resets, account unlocks, and MFA support.
• Execute access reviews and reconcile permissions.
• Handle IAM-related tickets through ITSM tool.
• Diagnose and resolve Level 1 IAM incidents within SLAs.
• Escalate complex issues to Level 2/3 IAM teams.
• Provide updates to users and stakeholders on ticket progress.
• Maintain audit-ready records of access provisioning activities.
• Support periodic compliance reviews and access certifications.
• Identify and report suspicious activity.
• Monitor IAM systems and address operational alerts.
• Update knowledge articles and SOPs.
• Maintain records of user access changes and support activities.
• Contribute to continuous service improvement initiatives.

Conocimientos

Access provisioning

JML processes

Password management

MFA support

Audit & compliance

Privileged Access Management

PowerShell scripting

ITIL processes

Security policies

Incidents management

Educación

Microsoft Azure accreditation

Descripción del empleo

Tata Consultancy Services UK is hiring an IAM Level 1 Support Analyst to deliver first-line Identity and Access Management services. You will manage user lifecycle, access provisioning/deprovisioning, password handling, and MFA support while ensuring security policy compliance and SLA adherence.

Joiner/Mover/Leaver processes, audit-ready records, and ITSM ticket handling are core duties for this role.