I&C Metering Advisor

Yü Group; East Midlands; On-site; GBP 23,605 - 28,850; Full time

Benefits offered by this job

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Birthday day off

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced family leave policies

Refer a friend payment

Long service recognition

Death in service cover

Job summary

Yü Group is seeking an I&C Metering Advisor in Nottingham to join the Metering team. This permanent, full-time role is office-based with a 37.5 hour week and a discretionary annual bonus.

You will handle meter-related queries, coordinate with multiple teams, and ensure timely, accurate customer support while maintaining processes and record-keeping. You will benefit from a clear career path in a growing energy business, with emphasis on quality service, accuracy, and continuous improvement in

Qualifications

• Excellent communication and interpersonal skills.
• Good organisation and the ability to plan ahead.
• Strong verbal and numerical abilities.
• Ambitious with a view to long-term career growth.

Responsibilities

• Ensure all Metering Queries are dealt with within SLA.
• Build strong relationships with other teams.
• Document and communicate required actions to management; identify irregularities and shape needs.
• Liaise with non-customer and customer-facing teams to handle complex registrations and resolve enquiries.
• Ensure business processes are robust and customer queries are resolved within timescales.
• Develop and maintain understanding of systems to deliver excellent customer experience.
• Monitor, action and escalate issues to keep customers informed.

Skills

Communication

Organisational skills

Verbal skills

Numerical skills

Ambitious

Team player

Attention to detail

Job description

I&C Metering Advisor

Department: YUR - 2060 - Metering

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Metering Coordinator

Compensation: £26,228 / year

Description

Reports to: Metering Coordinator

Location: Nottingham Head Office - Fully office-based role

Working hours: Monday to Friday, 37.5 hours a week

Bonus: Discretionary Non-Contractual Annual Bonus

Based in Nottingham, we are looking to expand our Metering Team within our Operations Department due to continued success & growth and have created an exciting opportunity for Metering Advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have a ‘Can-do’ attitude and transfer skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

• Ensure that all Metering Queries are dealt with within agreed SLA’s.
• Build strong relationships with other teams across the business.
• Maintain continuity of Metering work by documenting & communicating required actions to management; identifying irregularities in processes & shaping continuing needs.
• Liaise with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer.
• Ensure business processes are robust.
• Provide solutions to the broad range of written and verbal enquiries raised by customers.
• Ensure that all customer queries are managed, resolved and closed within agreed timescales.
• Develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.
• Monitor, action and escally any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations.
• Create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.

About Yü

• Experience within the Energy Industry referred but not essential.
• Great communicator – you have first‑rate communication and interpersonal skills.
• Good organisation – Able to organise own/team workload & plan ahead.
• Good verbal / numerical skills.
• Ambitious – you don’t just want another job, you want a career opportunity.
• Analytical – naturally curious, immaculate attention to detail.
• Motivated – you have a “can do” attitude and love to see success.
• Team player – you enjoy working closely with a team to help them develop.
• Flexible – you’re a strong team player who can adapt as the role and business develops.
• Confident in handling written correspondence and inbound/ outbound calls.
• Requires high standards of accuracy and attention to detail.
• A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

Yü Come First

• 24 days annual leave + bank holidays.
• Holiday buy – up to 5 additional days.
• Day off on your birthday.
• Employee Assistance Programme.
• Annual salary review.
• Learning and development opportunities.
• Enhanced paternity, maternity and adoption policies.
• Yü made a difference Awards.
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance.
• Long service recognition.
• Refer a friend payment.
• Company sick pay (subject to length of service).
• New modern facilities.
• Death in service and critical illness cover.
• Plus, many more.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

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