I&C Metering Team Leader

Yu Energy; Nottingham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Holiday buy

Birthday off

Employee assistance

Salary review

Learning and development

Parental policies

Awards

Job summary

Yu Energy in Nottingham NG8 6PY is seeking an I&C Metering Team Leader. The role is fully office-based, permanent and full-time, based in Nottingham, with 37.5 hours per week.

You will lead the I&C Metering team, ensuring high service standards and effective delivery to Yu Energy customers. The ideal candidate has deep metering knowledge, supervisory experience and strong communication skills, enabling proactive issue resolution and stakeholder collaboration.

Qualifications

• In-depth understanding of Metering and technical aspects of the Energy industry.
• Experience supervising a diverse team in an operational environment.

Responsibilities

• Inspire achievement and development within the metering team.
• Coach, train and develop staff per company values.
• Manage internal and external relationships for efficiency.
• Resolve escalated customer queries and complaints.
• Collaborate with Operations/Commercial Analysts on strategic issues.
• Directly manage all team personnel for day-to-day performance.

Skills

Metering knowledge

Team leadership

Stakeholder management

Customer service

Job description

I&C Metering Team Leader

Department: YUR - 2105 - Operational Support

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Metering & Settlement Manager

Compensation: £33,000 / year

Description

I&C Metering Team Leader

Reports to: Metering & Settlement Manager

Location: Nottingham NG8 6PY - Fully office-based role

Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Metering Team due to continued success & growth and have created an exciting opportunity for an experienced Metering Team Leader, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have an in-depth understanding of Metering and technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Provide an environment to inspire achievement and development within a team and individuals
• Encourage a growth-mindset environment
• Motivate, coach, train and develop staff in accordance with company values and procedures
• Ensure Internal & External business relationships are developed and maintained to achieve optimum delivery and efficiency
• Investigate and resolve all escalated business and customer queries/complaints
• Work with Operations/Commercial Analyst’s to resolve strategic queries/exceptions.
• Always represent Yu Energy Values and Habits
• Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business
• Ensure all key processes within the I&C Metering Team are performed accurately and efficiently from First bill to resolving technical exceptions.
• Ensure system development keeps pace with business requirements
• Regularly review department processes for efficiency improvements and ensure documentation is continually updated
• Support our strategic relationships, proactively addressing any potential issues
• Attend meetings and contribute to company strategy and policy making as required
• Co-ordinate activities and information between departments, working in a co-operative manner cross functionally within the business
• Carry out other reasonable duties as determined by management
• Communicate efficiently with key stakeholders throughout the company, but also with key stakeholders from 3rd parties

About Yü

If you have what it takes you could be just what we’re looking for…

• Sharp – Effective decision‑making skills to manage technical workload and a thorough understanding of Operations energy processes
• Experienced – you’ve worked in the energy/metering industry and in a supervisory role managing a diverse team
• Great communicator – you have first‑rate communication and interpersonal skills at all levels
• Ambitious – you don’t just want another job, you want a career opportunity
• Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a motivated team to help them develop
• Flexible – you’re a strong team player who can adapt as the role and business develop
• Industry Knowledge (not essential but preferred) – An understanding of the Energy Industry, be that Non‑Half Hourly (NHH), Half‑Hourly (HH) or Gas. Additionally, experience in Market‑Wide Half‑Hourly (MHHS) would be favourable.
• Data – Proven experience in data management, including data quality and governance.
• Resourceful – You’ll need to be resourceful and able to work independently with minimal supervision. Many challenges in this role don’t have obvious answers, so success depends on your ability to explore, ask the right questions, and find effective solutions.

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; therefore, we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake‑up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.