Hybrid Workspace Operations Lead

Somerset Council; Rimpton; Hybrid; GBP 51,000 - 63,000; Full time

Benefits offered by this job

33 days annual leave

LGPS pension

Flexible and hybrid working

Health and wellbeing support

Paid volunteering opportunities

Job summary

Somerset Council is seeking a dynamic Workspace Operations Manager to lead a portfolio of enterprise and innovation centres in Somerset. You will drive occupancy, customer experience, income generation and workspace improvements to support local businesses and economic growth.

You will oversee day-to-day operations and strategic development of the managed workspace portfolio, ensuring centres are well-utilised, financially sustainable and aligned with economic priorities.

Qualifications

• Experience managing operational services, facilities, or commercial workspaces.
• Budgeting, financial planning, and risk management experience.
• Knowledge of workspace management and customer-focused service delivery.
• Strong stakeholder relationship building and collaborative work with diverse groups.
• Leadership, organisational, problem-solving and project management skills.
• Degree-level qualification or equivalent experience.

Responsibilities

• Lead operational management and continuous improvement of the Council’s enterprise and innovation workspaces.
• Manage and support workspace teams, ensuring high standards of service for tenants and users.
• Maximise occupancy, income generation, and overall workspace performance.
• Monitor risks, performance, and budgets, providing clear reporting and recommendations.
• Build strong relationships with internal services, business partners, and stakeholders to support effective delivery.
• Help shape and enhance the business support offer through workspace development projects, events, and growth initiatives.

Skills

Operational management

Budgeting & financial planning

Stakeholder management

Leadership

Project management

Customer-focused service delivery

Education

Degree-level qualification

Job description

Somerset Council is seeking a dynamic Workspace Operations Manager to lead a portfolio of enterprise and innovation centres in Somerset. You will drive occupancy, customer experience, income generation and workspace improvements to support local businesses and economic growth.

You will oversee day-to-day operations and strategic development of the managed workspace portfolio, ensuring centres are well-utilised, financially sustainable and aligned with economic priorities.