Hybrid UK Sales Support Specialist

Deepl; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Diverse and internationally distrib.

Open communication

Hybrid work

Team events

Hack Fridays

30 days annual leave

Competitive benefits

Job summary

DeepL, the global AI translation company, is hiring a Sales Support Specialist in the UK. You will be the first line of support for our Sales org, resolving blockers and guiding teams in Slack, Salesforce, and billing systems.

Based in the UK, you’ll work from our London office about two days a week and be ready to extend hours at quarter-end and year-end to ensure deals close. Strong English, CRM knowledge, and a service mindset are essential.

Qualifications

• 2-4 years experience in sales support, sales operations, revenue operations or CRM administration.
• Working knowledge of Salesforce, or a comparable CRM, and a good feel for how a sales process runs
• Ownership. When something lands with you, you drive it to a resolution
• Comfortable working conversationally in Slack, holding several threads at once
• Strong attention to detail, particularly where data accuracy affects revenue
• Excellent written and verbal English, and able to explain a process to someone who just wants their deal to close
• Based in the UK, able to work from our London office around two days a week, and willing to work extended hours at quarter-end and year-end
• Exposure to billing systems (ChargeBee, Zuora or similar) and how they connect to a CRM.

Responsibilities

• Own the Sales Operations support channel in Slack for your region, answering questions from sales teams and keeping the queue moving
• Take each request end to end — diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can’t
• Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process
• Investigate and correct data quality issues before they hold up a deal
• Build simple documentation and guides so sellers can help themselves next time
• Flag recurring issues to the team so we can fix root causes rather than the same symptom twice
• Provide extended support at quarter-end and year-end, when deal volume peaks. On the final day of the quarter this means being available until 11pm UK time as we work to the signing cut-off — your first will be year-end, 31 December

Skills

Sales support

Customer service mindset

Attention to detail

English communication

Slack proficiency

Tools

Salesforce

Slack

ChargeBee

Zuora

Job description

DeepL, the global AI translation company, is hiring a Sales Support Specialist in the UK. You will be the first line of support for our Sales org, resolving blockers and guiding teams in Slack, Salesforce, and billing systems.

Based in the UK, you’ll work from our London office about two days a week and be ready to extend hours at quarter-end and year-end to ensure deals close. Strong English, CRM knowledge, and a service mindset are essential.