Hybrid Tenancy Sustainment Team Lead

Durham County Council; Spennymoor; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Attractive salaries

27 days annual leave (rising to 32)

LGPS pension scheme

Hybrid working (home and office)

Job summary

Durham County Council is seeking a Team Leader - Tenancy Sustainment in the Housing Assets and Investment team to lead a team of Tenancy Sustainment Officers, ensuring tenants receive the right support to sustain tenancies and achieve positive outcomes.

The role is temporary until January 2028 to cover maternity leave, with hybrid working (home and office) where applicable. Interviews are scheduled for 20th and 22nd October.

Qualifications

• NVQ Level 3 or equivalent.
• Safeguarding Level 2.
• Experience of line managing staff.
• Experience of partnership working to achieve desired objectives.

Responsibilities

• Lead, supervise and support a team of Tenancy Sustainment Officers, including case allocation, one-to-one meetings and reflective practice sessions.
• Oversee support plans, risk assessments and interventions, ensuring tenants receive effective and appropriate support.
• Coordinate and represent the service at multi-agency meetings, including MAPPA, MARAC, TAF and MDT forums.
• Deal with safeguarding issues and ensure concerns are escalated appropriately.
• Undertake file audits, review performance and promote continuous improvement across the service.
• Develop strong relationships with statutory, voluntary and private sector partners to deliver coordinated support.

Skills

Line management

Partnership working

Risk management

Education

NVQ Level 3 or equivalent

Saf safeguarding Level 2

Job description

Durham County Council is seeking a Team Leader - Tenancy Sustainment in the Housing Assets and Investment team to lead a team of Tenancy Sustainment Officers, ensuring tenants receive the right support to sustain tenancies and achieve positive outcomes.

The role is temporary until January 2028 to cover maternity leave, with hybrid working (home and office) where applicable. Interviews are scheduled for 20th and 22nd October.