Hybrid Technical Support Specialist — Premium Audio

Sonova Group; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Hands-on product training

Structured onboarding

Job summary

Sennheiser, part of the Sonova Group, seeks a Technical Consumer Experience Center Specialist to support consumers across the EMEA region. You will resolve technical challenges, answer product-related questions, and deliver outstanding service that strengthens brand loyalty.

The role combines technical troubleshooting with customer advocacy, in a hybrid setting with future remote possibilities, and opportunities to collaborate with international teams.

Qualifications

• Experience in technical support or consumer-facing roles.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication to explain technical concepts.
• Ability to manage consumer cases from initial contact to resolution.
• Collaborative mindset across functions.

Responsibilities

• Provide expert technical support to consumers and troubleshoot issues.
• Assist across the consumer journey from selection to warranty resolution.
• Handle complex inquiries and take ownership to resolution.
• Perform root-cause analysis to improve processes.
• Collaborate with Product Management, Logistics, E-Commerce, and Supply Chain teams.

Skills

Technical support

Troubleshooting

Customer service

CRM systems

English fluency

Education

Experience in consumer electronics or tech products

Tools

CRM software

Job description

Sennheiser, part of the Sonova Group, seeks a Technical Consumer Experience Center Specialist to support consumers across the EMEA region. You will resolve technical challenges, answer product-related questions, and deliver outstanding service that strengthens brand loyalty.

The role combines technical troubleshooting with customer advocacy, in a hybrid setting with future remote possibilities, and opportunities to collaborate with international teams.