Hybrid Systems Support Analyst (Insurance Tech)

Acorn Group; Liverpool; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Career development opportunities

Flexible benefits

Hybrid working

Recognition awards

Job summary

Acorn Group's Liverpool team is seeking a Systems Support Analyst to join our growing Support department on a hybrid basis in Liverpool City Centre. You will provide system support to the business user base, log defects with third party providers, and participate in UAT testing.

The role offers a clear career path and a competitive salary up to £30,000 depending on experience. Working hours are Monday to Friday 9:00am–5:30pm with 1 in 3 Saturdays, reflecting our flexible, people-focused culture.

Qualifications

• Brilliant problem solving skills
• Excellent written, communications and consultancy skills
• The ability to work to deadlines in a fast-paced environment
• Excellent customer service, you will be working closely with colleagues and stakeholders
• Exposure to legal or insurance industry would be beneficial but not essential
• Experience of analysis, design, and software house toolsets

Responsibilities

• Provide system support to the business user base.
• Recreation of system bugs and accurate bug logging with third party system providers.
• Participate and support in UAT software testing.
• Work closely with the internal compliance department to ensure system documents are maintained and compliant.
• Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
• Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
• Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
• Work closely with software house Analysis, Technical and Development teams as necessary.
• Assist with application and product testing as required.

Skills

Problem solving

Written communication

Deadline management

Customer service

Insurance industry exposure

Analysis and design

Tools

Product Builder

Rating Engines

Reporting Tools

Job description

Acorn Group's Liverpool team is seeking a Systems Support Analyst to join our growing Support department on a hybrid basis in Liverpool City Centre. You will provide system support to the business user base, log defects with third party providers, and participate in UAT testing.

The role offers a clear career path and a competitive salary up to £30,000 depending on experience. Working hours are Monday to Friday 9:00am–5:30pm with 1 in 3 Saturdays, reflecting our flexible, people-focused culture.