Hybrid Insurance Systems Support Analyst

The Acorn Group; Liverpool; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Acorn Insurance in Liverpool is seeking a Systems Support Analyst to join our hybrid team. You will handle production support, assist in maintaining insurance products through bespoke software tools, and work closely with compliance to keep documentation up to date.

The role involves 1st line production support, UAT participation, and collaboration with internal teams to deliver robust technology solutions. Salary up to £30,000 depending on experience.

Qualifications

• Brilliant problem solving skills.
• Excellent written, communications and consultancy skills.
• Ability to work to deadlines in a fast-paced environment.
• Excellent customer service, you will be working closely with colleagues and stakeholders.
• Exposure to legal or insurance industry would be beneficial but not essential.
• Experience of analysis, design, and software house toolsets, e.g.: Product Builder/Writing tools, Rating Engines and Reporting Tools.

Responsibilities

• Provide System support to the business user base.
• Recreation of system bugs and accurate bug logging with third party system providers.
• Participate and support in UAT software testing.
• Work closely with the internal compliance department to ensure system documents are maintained and compliant.
• Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
• Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
• Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
• Work closely with software house Analysis, Technical and Development teams as necessary.
• Assist with application and product testing as required.

Skills

Problem solving

Communication

Deadline oriented

Customer service

Insurance experience

Analysis & design tools

Tools

Product Builder

Rating Engines

Reporting Tools

Job description

Acorn Insurance in Liverpool is seeking a Systems Support Analyst to join our hybrid team. You will handle production support, assist in maintaining insurance products through bespoke software tools, and work closely with compliance to keep documentation up to date.

The role involves 1st line production support, UAT participation, and collaboration with internal teams to deliver robust technology solutions. Salary up to £30,000 depending on experience.