Hybrid Supporter Experience Coordinator

People First; Greater London; Híbrido; GBP 27.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Annual leave 25 days

Flexible bank holidays

Carer/Compassionate leave

Parental leave

Volunteering leave

Health cashback plan

Life assurance

Discount scheme

Flexible working

Descripción de la vacante

Teenage Cancer Trust in London is seeking a Supporter Experience Coordinator on a 9-month fixed term contract. The role is hybrid with 1 day per week in the London office, 35 hours per week, and offers a salary of £30,119 per annum.

You will be the first point of contact for supporters, handling email, phone and live chat, processing donations, maintaining records and supporting fundraising campaigns. A warm, organised, and responsive service is essential to meet our high standards.

Formación

• Warm, responsive service across email, phone and live chat.
• Ability to manage enquiries and complaints with care.
• Support fundraising campaigns and events, process donations and thank donors.
• Maintain accurate supporter records reflecting high standards.
• Solutions-focused with strong organisation and time management.

Responsabilidades

• Be the first point of contact for supporters via email, phone and live chat.
• Manage enquiries and complaints with a focus on high-quality service.
• Support fundraising campaigns and events and process donations.
• Maintain accurate records of supporters and communications.
• Ensure interactions reflect Teenage Cancer Trust standards.

Conocimientos

Customer service

Communication

Organisation

Time management

Descripción del empleo

Teenage Cancer Trust in London is seeking a Supporter Experience Coordinator on a 9-month fixed term contract. The role is hybrid with 1 day per week in the London office, 35 hours per week, and offers a salary of £30,119 per annum.

You will be the first point of contact for supporters, handling email, phone and live chat, processing donations, maintaining records and supporting fundraising campaigns. A warm, organised, and responsive service is essential to meet our high standards.