Hybrid Service Delivery Lead – Secure Systems

Leonardo S.p.A.; Bristol; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Time to Recharge

Pension scheme

Flexible working

Job summary

Leonardo UK is seeking a Service Delivery Manager to own delivery, maintenance and improvement of platform and systems engineering solutions supporting defence, government and public sector services. The role blends hybrid working with on-site collaboration to ensure close teamwork with the wider group and customers.

You will coordinate service onboarding, monitor performance and manage escalations while aligning with cyber and security requirements and governance frameworks.

Qualifications

• Experience supporting the delivery of business services in secure or complex environments.
• Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance.
• Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.
• Familiarity with business systems, identity management, and secure service principles.

Responsibilities

• Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.
• Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.
• Monitor service performance, identifying risks, issues, and opportunities for improvement.
• Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams.
• Facilitate service reviews, gathering feedback and contributing to service improvement plans.
• Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.
• Contribute to service planning, supporting roadmap development and capability growth.
• Support team collaboration, sharing knowledge and contributing to a positive delivery culture.

Skills

Service delivery

ITIL

Stakeholder engagement

Communication

Security awareness

Hybrid working

Job description

Leonardo UK is seeking a Service Delivery Manager to own delivery, maintenance and improvement of platform and systems engineering solutions supporting defence, government and public sector services. The role blends hybrid working with on-site collaboration to ensure close teamwork with the wider group and customers.

You will coordinate service onboarding, monitor performance and manage escalations while aligning with cyber and security requirements and governance frameworks.