Hybrid Senior Benefits Assessor — Housing & Council Tax

We Manage Jobs(WMJobs); Dudley; Hybrid; GBP 31,000 - 35,000; Full time

Job summary

A local council authority is seeking a Senior Benefits Assessor to enhance their Housing Benefit service. The role involves assessing complex claims, training colleagues, and ensuring financial integrity while maximizing support for vulnerable residents. Candidates must have a minimum of 3 years of experience, a strong grasp of benefit legislation, and exceptional communication skills to help those in need. The position offers a compassionate role with a commitment to outstanding customer service and teamwork.

Qualifications

• Minimum 3 years of experience in Benefits Assessing.
• Strong understanding of benefit legislation and local procedures.
• Demonstrated ability to make accurate decisions based on financial information.

Responsibilities

• Assess and process complex Housing Benefit and Council Tax Reduction claims.
• Authorise and recommend Discretionary Awards.
• Provide training and mentoring to colleagues.

Skills

Benefits assessing

Communication

Organizational skills

Analytical skills

Customer service

Tools

NEC Revenues and Benefits

NEC Document Management System

Microsoft Office

Job description

A local council authority is seeking a Senior Benefits Assessor to enhance their Housing Benefit service. The role involves assessing complex claims, training colleagues, and ensuring financial integrity while maximizing support for vulnerable residents. Candidates must have a minimum of 3 years of experience, a strong grasp of benefit legislation, and exceptional communication skills to help those in need. The position offers a compassionate role with a commitment to outstanding customer service and teamwork.