Hybrid Salesforce Platform Admin & Automation Lead

RedTech Recruitment

England

Hybrid

GBP 40,000 - 60,000

Full time

6 days ago

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Job summary

RedTech Recruitment is seeking a Salesforce Analyst & Administrator to own the Salesforce platform, collaborating with stakeholders to optimise processes, automate workflows, and ensure CRM supports current and future business needs.

The role is hybrid with a minimum of 2 days per week in the Leicestershire office; convenient public transport options exist from Leicester, Market Harborough and Rugby. A strong Salesforce background and relevant certifications are required.

Qualifications

Strong commercial experience in Salesforce Administration and/or Salesforce Analyst roles.
Salesforce certifications such as Salesforce Administrator, Salesforce Architect certifications, or similar.
Strong knowledge of Salesforce products including Sales Cloud, Service Cloud and Experience Cloud.
Experience with Salesforce automation tools, workflows, data modelling and integrations.
Experience translating business requirements into technical solutions.
Strong understanding of security models, user permissions and data management within Salesforce.
Excellent troubleshooting and problem-solving skills.
Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
Experience creating reports, dashboards and business insights from Salesforce data.
Excellent documentation and organisational skills.
Degree educated in Computer Science, Engineering or a related discipline is beneficial.

Responsibilities

Administer, maintain and continuously improve the Salesforce platform.
Design and implement scalable Salesforce solutions aligned with business requirements.
Manage user accounts, permissions, profiles and security settings.
Configure fields, objects, page layouts and workflows to support business processes.
Develop and enhance automation using Salesforce tools and best practice methodologies.
Support integration activities between Salesforce and other business systems.
Establish and maintain governance, change management and release management processes.
Create and maintain reports and dashboards for business stakeholders.
Manage data quality, imports, audits and ongoing system maintenance.
Provide user support, troubleshooting and training across the organisation.
Maintain comprehensive technical and functional documentation.
Collaborate with stakeholders to identify opportunities for process improvement and increased efficiency.