Hybrid Housing Resolutions Officer: Resolve Complaints

Sandwell Local Area Partnership; United Kingdom; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Sandwell Local Area Partnership is recruiting a Housing Resolutions Officer to join the Housing Resolutions Team. The role involves investigating and resolving customer complaints, driving improvements, and delivering a sensitive, effective complaints service.

Hybrid working is offered, with an emphasis on learning from each case and coordinating with stakeholders. The successful candidate will manage a caseload, demonstrate excellent customer service, and communicate clearly to improve housing

Qualifications

• Demonstrable customer service experience.
• Experience managing and resolving customer concerns.
• Ability to manage and balance a caseload and priorities.

Responsibilities

• Investigate and resolve customer complaints.
• Identify learning and improvements from each complaint.
• Work closely with stakeholders to improve service delivery.

Skills

Customer service

Caseload management

Communication skills

Job description

Sandwell Local Area Partnership is recruiting a Housing Resolutions Officer to join the Housing Resolutions Team. The role involves investigating and resolving customer complaints, driving improvements, and delivering a sensitive, effective complaints service.

Hybrid working is offered, with an emphasis on learning from each case and coordinating with stakeholders. The successful candidate will manage a caseload, demonstrate excellent customer service, and communicate clearly to improve housing