Hybrid Project Support Associate - Software Implementations

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Salary £28k - £30k

25 days annual leave + bank holidays

Job summary

Yolk Recruitment Ltd is seeking a Project Support Assistant in Cardiff to join their Implementation Team. Hybrid role with office attendance about one day a week and responsibilities include supporting software implementation projects, maintaining documentation, and producing client-facing status reports.

You will work with Project Managers and Implementation Specialists to keep projects on track, manage milestones, and help improve processes.

Qualifications

• Previous experience in a project support, project coordination, or administration role.
• Strong organisational skills with high attention to detail and ability to manage multiple priorities.
• Confident communicator with the ability to work with internal stakeholders and follow up on actions.
• Experience using reporting tools, project management software, or Excel/Google Sheets.
• Experience in software/technology or professional services environments is advantageous but not essential.
• Knowledge of Salesforce or public sector procurement would be beneficial but not required.

Responsibilities

• Support the delivery of software implementation and configuration projects by ensuring key tasks, documentation, and milestones are completed on time.
• Maintain project tracking tools, ensuring project statuses, actions, and deadlines are kept accurate and up to date.
• Prepare regular internal and client-facing project status reports.
• Work closely with Implementation Specialists to gather updates and monitor project progress.
• Support the maintenance of key project documentation, including project plans, action logs, and project initiation documents.
• Identify and escalate project risks, delays, or issues to the Project Manager.
• Collaborate with internal teams including Client Success, Sales, and Finance to support smooth project delivery.
• Assist with improving project management processes, templates, and ways of working across the team.

Skills

Project support

Organisational skills

Communication skills

Excel/Google Sheets

Tools

Salesforce

Job description

Yolk Recruitment Ltd is seeking a Project Support Assistant in Cardiff to join their Implementation Team. Hybrid role with office attendance about one day a week and responsibilities include supporting software implementation projects, maintaining documentation, and producing client-facing status reports.

You will work with Project Managers and Implementation Specialists to keep projects on track, manage milestones, and help improve processes.