Hybrid Planning Services Coordinator

Publica Group Limited; Coleford; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Annual leave

Job summary

Publica Group Ltd. in Coleford is seeking a Planning Support Officer to help run planning services, register applications, and support the public and professionals. This permanent role offers agile working with a mix of home and office-based duties.

You will learn planning processes while building cross‑department relationships and delivering a high level of customer service. This role requires initiative and good IT skills.

Qualifications

• NVQ level 1 or GCSE Maths and English.
• Understanding of the issues affecting Planning.
• Ability and/or aptitude to deal with professionals and the public in a customer‑oriented service.
• Good level of IT skills (MS Office) and ability to learn new IT skills; Uniform IT system useful.
• Communicates effectively at all levels (verbal and written).

Responsibilities

• Register planning applications, check plans and technical documents for accuracy.
• Liaise with applicants, consultees and Council Members to ensure applications are ready for proper assessment.
• Handle application fees, payments, receipts and refunds via phone and email.
• Maintain accurate internal records and data.
• Support colleagues across the service as needed.

Skills

MS Office

Uniform IT

Communication skills

Customer focus

Education

NVQ level 1 / GCSE in Maths and English

Tools

Uniform IT system

Job description

Publica Group Ltd. in Coleford is seeking a Planning Support Officer to help run planning services, register applications, and support the public and professionals. This permanent role offers agile working with a mix of home and office-based duties.

You will learn planning processes while building cross‑department relationships and delivering a high level of customer service. This role requires initiative and good IT skills.