Hybrid Part-Time Rent Support Advisor

Onward Homes; Liverpool; Hybrid; GBP 12,000 - 13,000; Part time

Benefits offered by this job

Pension scheme (matched 10%)

Flexible working

Learning for life

Simply Health

Job summary

Onward Homes seeks an Early Intervention Specialist (Rent Support Specialist) to join the Customer Account & Money Advice team on a permanent basis. This 14-hour role, Thursdays and Fridays, is hybrid and home-based with occasional site attendance. It offers pension access and extensive wellbeing benefits.

You will manage arrears cases, assist tenancy sign-ups, and work with internal and external partners to protect income and sustain tenancies.

Qualifications

• Essential: Willingness to develop knowledge of housing regulations/law.
• Essential: Assertive yet supportive negotiation to achieve outcomes.
• Essential: Motivated with resilience and continuous improvement mindset.
• Essential: Experience delivering high levels of customer service.
• Essential: Experience liaising with external partners.
• Essential: Adapt to change to improve performance.
• Essential: Competent with technology and communication.
• Essential: Understanding of neighbourhood context.

Responsibilities

• Manage rent and service charge accounts up to court level for multiple tenures.
• Inform customers of payment requirements and provide basic welfare advice where applicable.
• Contact customers via multiple channels to secure payments and maintain income.
• Handle income-related inbound/outbound interactions with Customer Services.
• Contribute to team KPIs and personal performance targets.
• Collaborate to improve efficiency and outcomes.
• Carry out administrative income-related tasks.

Skills

Customer service

Communication

Negotiation

IT skills

Education

GCSE or equivalent

Desirable: CIH

Tools

Microsoft Office

Job description

Onward Homes seeks an Early Intervention Specialist (Rent Support Specialist) to join the Customer Account & Money Advice team on a permanent basis. This 14-hour role, Thursdays and Fridays, is hybrid and home-based with occasional site attendance. It offers pension access and extensive wellbeing benefits.

You will manage arrears cases, assist tenancy sign-ups, and work with internal and external partners to protect income and sustain tenancies.