Hybrid Operational Reporting Lead

VodafoneThree; Stafford; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

28 days annual leave + bank holidays

Pension plan

Discounts and vouchers

Volunteer time off

Job summary

VodafoneThree Consumer Operations seeks an experienced Operational Reporting Manager to lead the delivery and governance of reporting, dashboards, and workflow solutions. You will enable insight-driven decisions, ensure compliance outputs, and equip leaders with data to optimise customer experience and efficiency.

You will drive executive reporting, design data solutions, and develop dashboards to analyse channel performance and consumer journeys, while managing regulatory reporting and catalog

Qualifications

• Proven experience leading reporting, analytics or insight teams within a complex operational, contact centre or digital environment.
• Strong understanding of operational performance metrics, workflow processes and data infrastructure within consumer facing organisations.
• Expertise in data visualisation and reporting tools (e.g., Power BI, workflow tools, SQL based environments).
• Demonstrated ability to build reporting strategies, govern reporting catalogues, and drive adoption of self serve reporting solutions.
• Experience delivering regulatory, compliance and complaints reporting in a controlled and auditable manner.
• Strong stakeholder management skills with the ability to engage, influence and present to senior leaders.
• Proven ability to prioritise workloads, manage conflicting requirements and deliver at pace.
• Demonstrated leadership capability, including coaching, capability development and delivering high quality team outputs.

Responsibilities

• Oversee the creation of executive level reporting and insight, ensuring outputs meet business needs and support informed decision making for senior leaders.
• Direct the design, development and maintenance of workflow and operational data solutions, ensuring they are robust, scalable and aligned to the organisation’s data infrastructure.
• Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys.
• Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements.
• Govern the operational reporting catalogue, consolidating and rationalising reporting assets to improve user experience, reduce duplication and strengthen reporting ownership across the operation.

Skills

Leadership

Stakeholder management

Data literacy

Strategic thinking

Prioritisation

Coaching & development

Tools

Power BI

SQL-based environments

Workflow tools

Job description

VodafoneThree Consumer Operations seeks an experienced Operational Reporting Manager to lead the delivery and governance of reporting, dashboards, and workflow solutions. You will enable insight-driven decisions, ensure compliance outputs, and equip leaders with data to optimise customer experience and efficiency.

You will drive executive reporting, design data solutions, and develop dashboards to analyse channel performance and consumer journeys, while managing regulatory reporting and catalog