Hybrid Omni-Channel Customer Service Advisor

Haier Europe; Bolton; Hybrid; GBP 22,525 - 30,475; Full time

Benefits offered by this job

Hybrid working

Pension

Life cover

Training support

Staff discounts

Free parking

Job summary

Haier Europe seeks a Customer Service Advisor – Omni-Channel in Bolton to liaise with customers via telephone and live chat, arrange repairs, and provide proactive support. You will handle enquiries across multiple platforms, offering empathetic, customer-first service and escalating to engineers as needed to resolve faults in domestic appliances.

The role requires experience in a call centre environment, working in a hybrid setup with a 37.5 hour week, and a focus on delivering best-in-class

Qualifications

• Experience in delivering customer service in a fast-paced environment.
• Ability to handle multi-channel communication (phone, chat, email).
• Strong interpersonal skills and empathy with customers.

Responsibilities

• Interact with customers via telephone and live chat to arrange repairs for domestic appliances.
• Proactively manage customers using multi-channel live chat platforms.
• Navigate information systems to view account details and process information accurately.
• Apply product knowledge to resolve queries; arrange engineer visits when needed.
• Deliver first-class customer service and support the company’s service standards.

Skills

Customer service

Live chat support

Telephone support

Empathy

Problem solving

Tools

CRM software

Live chat platforms

Job description

Haier Europe seeks a Customer Service Advisor – Omni-Channel in Bolton to liaise with customers via telephone and live chat, arrange repairs, and provide proactive support. You will handle enquiries across multiple platforms, offering empathetic, customer-first service and escalating to engineers as needed to resolve faults in domestic appliances.

The role requires experience in a call centre environment, working in a hybrid setup with a 37.5 hour week, and a focus on delivering best-in-class