Hybrid Mortgage & Protection Administrator — Full-Time

Get Staffed Online Recruitment Limited; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working - London office & home

Permanent, full-time position

Job summary

Get Staffed Online Recruitment Limited is seeking an experienced Mortgage and Protection Administrator. The role focuses on admin and case-management from initial stages through offer and completion. You will work closely with Mortgage Brokers and handle case administration, documents, and compliance.

The position requires at least two years in mortgage administration, strong organisation, and the ability to manage multiple cases while liaising with clients, lenders, and insurers.

Qualifications

• Minimum two years' experience in mortgage administration.
• Naturally organised with strong administrative skills.
• Comfortable picking up the phone and speaking with clients, lenders and insurers.
• Confident using different systems throughout the working day.
• Experience submitting DIPs and mortgage applications.
• Good understanding of mortgage compliance and file requirements.
• Experience with protection applications and associated administration and compliance.
• Ability to manage your own workload and priorities.
• Proactive approach to chasing outstanding information and progressing cases.
• Ability to work independently while being part of a small team.

Responsibilities

• Liaising with clients to obtain documents and information for mortgage applications.
• Reviewing and organising client documentation for broker review.
• Submitting Decisions in Principle and full mortgage applications to lenders.
• Managing applications after submission, including lender requirements and updates.
• Keeping clients informed and following up for additional information.
• Completing compliance administration for each case per requirements and guidance.
• Maintaining accurate and well-organised client records on CRM and internal systems.
• Submitting and progressing protection applications (Life Insurance, Critical Illness Cover).
• Liaising with lenders, insurers and other parties as required.
• Managing multiple cases at different stages and avoiding missed steps.

Skills

Mortgage administration

Case management

Organisational skills

Client communication

Prioritisation

Tools

Mortgage CRM

Lender portals

Job description

Get Staffed Online Recruitment Limited is seeking an experienced Mortgage and Protection Administrator. The role focuses on admin and case-management from initial stages through offer and completion. You will work closely with Mortgage Brokers and handle case administration, documents, and compliance.

The position requires at least two years in mortgage administration, strong organisation, and the ability to manage multiple cases while liaising with clients, lenders, and insurers.