Senior Mid-Market CSM - London (Hybrid)

AB Tasty, Inc; Greater London; Hybride; GBP 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Centrally located London office

25 days paid leave

AXA Health Care fully paid by Wingify

12 weeks maternity / 4 weeks second́_"

Wedding leave

Remote work up to 3 days per week + £0

Remote work allowance £50/month

Résumé du poste

Wingify, unifying VWO and AB Tasty, seeks a Mid Market Customer Success professional in London. You will own 40-60 Mid Market accounts (£20k‑£70k ARR), delivering scalable, tech-touch engagement while advising on strategy to retain and grow value.

You will collaborate with Sales, Product and Tech teams to translate client insights into product feedback. You will report to the CS Team Lead for Commercial UK & Northern Europe and spend ~80% of time in the UK, with regular office presence in London

Qualifications

• Proven experience in Customer Success or Account Management within a SaaS company.
• Ability to manage a high-volume portfolio of Mid Market accounts.
• Comfort engaging with both technical and non-technical stakeholders.

Responsabilités

• Manage a portfolio of 40-60 Mid Market clients (£20k-£70k ARR), driving retention and expansion.
• Build trust-based relationships across your portfolio, guiding onboarding and adoption.
• Deliver data-driven recommendations on experimentation, testing and personalization.
• Lead onboarding sessions, webinars, workshops, business reviews and training.
• Coordinate with Sales, Product and Technical teams to align on client needs.
• Advocate for customers, share KPIs and flag upsell opportunities to Sales.

Connaissances

Customer Success

Account Management

SaaS

High-volume portfolio

Stakeholder management

Outils

Salesforce

Google Suite

Description du poste

Wingify, unifying VWO and AB Tasty, seeks a Mid Market Customer Success professional in London. You will own 40-60 Mid Market accounts (£20k‑£70k ARR), delivering scalable, tech-touch engagement while advising on strategy to retain and grow value.

You will collaborate with Sales, Product and Tech teams to translate client insights into product feedback. You will report to the CS Team Lead for Commercial UK & Northern Europe and spend ~80% of time in the UK, with regular office presence in London