Hybrid Luxury CRM & Loyalty Executive

THE NET-A-PORTER GROUP; Greater London; Hybrid; GBP 38,000 - 56,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts

Staff sales

Private healthcare

Flexible working

Job summary

MR PORTER seeks a CRM & Loyalty Executive to join the Customer Retention team. Reporting to the CRM & Loyalty Manager, you will plan and deliver engaging CRM campaigns across multiple channels to drive customer engagement, retention and commercial performance.

Location: Westfield, Shepherd's Bush. Working hours: 37.5 per week (4 days in office). The role offers a pension, staff discounts, private healthcare and flexible working options.

Qualifications

• At least 2 years' experience in a CRM or customer retention role, ideally within luxury or fashion retail.
• Strong knowledge of email and push notification channels and CRM best practices.
• Experience using analytics and project management tools.

Responsibilities

• Support the development and execution of MR PORTER's customer retention strategy, driving engagement through targeted CRM communications.
• Plan and deliver end-to-end campaigns across email, push notifications, SMS, direct mail and other CRM channels.
• Collaborate with creative, editorial and marketing teams to develop engaging, customer-focused communications aligned with brand objectives.
• Identify relevant customer segments and tailor messaging based on customer behaviours and channel engagement.
• Own and manage the CRM calendar, ensuring alignment with wider MR PORTER brand and marketing activity.
• Monitor campaign performance, delivering regular reporting and actionable insights to optimise future activity.
• Support testing and optimisation initiatives across personalisation, creative and new channels, while building strong relationships with regional and wider business teams.

Skills

CRM strategy

Email marketing

Push notifications

Customer retention

Analytics

Project management

Stakeholder management

Luxury fashion

Tools

Google Analytics

Tableau

Trello

Job description

MR PORTER seeks a CRM & Loyalty Executive to join the Customer Retention team. Reporting to the CRM & Loyalty Manager, you will plan and deliver engaging CRM campaigns across multiple channels to drive customer engagement, retention and commercial performance.

Location: Westfield, Shepherd's Bush. Working hours: 37.5 per week (4 days in office). The role offers a pension, staff discounts, private healthcare and flexible working options.