Hybrid Lettings & Tenancy Administration Specialist

FirstPort; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading property management company is seeking a Lettings Administrator to ensure high-quality administration within the lettings services team. The role, which supports hybrid working, involves tasks like database maintenance, customer contact, compliance with legislation, and preparation of tenancy documentation. Candidates should possess strong communication skills and a passion for customer service to effectively manage tenant relationships and continually enhance service delivery.

Qualifications

• Strong communication skills to interact with customers and clients.
• Ability to manage the referencing process for tenants.
• Knowledge of current legislation regarding tenancy management.

Responsibilities

• Maintain an accurate database and validate data.
• Manage customer contact with clients, tenants and contractors.
• Prepare tenancy documentation and manage maintenance requests.
• Ensure compliance with relevant legislation and company standards.

Job description

A leading property management company is seeking a Lettings Administrator to ensure high-quality administration within the lettings services team. The role, which supports hybrid working, involves tasks like database maintenance, customer contact, compliance with legislation, and preparation of tenancy documentation. Candidates should possess strong communication skills and a passion for customer service to effectively manage tenant relationships and continually enhance service delivery.