Hybrid Lead, Application Operations & Incident Management

The Methodist Church in Britain; Glasgow; Hybride; GBP 60 000 - 76 000; Plein temps

Avantages offerts par ce poste

GDD pay supplement (£3,000 annually)

Hybrid working

Flexible working options

Employee benefits

Supportive working environment

Reasonable adjustments in recruitment

Résumé du poste

Social Security Scotland is seeking a Lead Application Operations Engineer to run the Cúram case management system and its batch processing. You will oversee a hybrid team of in-house engineers and supplier analysts, ensuring 17 benefit products stay available, stable and delivering correct payments.

The role covers incident management, problem analysis, security records, and testing coordination. BPSS clearance is required, with a commitment to at least three years in post.

Qualifications

• Hands-on application support experience.
• Proven technical leadership and experience of leading teams that deliver critical business services.
• Developing, supporting and coaching others to meet strategic objectives.
• Communicating the benefits, risks and design impact of IT solutions to senior technical and non-technical stakeholders.
• Evidence of continual service improvement, challenging established practice and reducing costs.
• Delivery of large-scale digital projects using ITIL, PRINCE2, Agile or equivalent.

Responsabilités

• Lead incident triage and resolution across all priority levels, including complex and business-critical incidents.
• Lead investigation, resolution and prevention of incidents and problems, including root cause analysis.
• Lead a hybrid team of in‑house application operations engineers and supplier business analysts, building its technical capability.
• Maintain secure configuration and accurate records of Cúram security and licence assets.
• Manage service components to meet business needs, performance targets and user outcomes.
• Handle high-impact, complex change requests with technical expertise.
• Drive service resilience and reliability, and the maturity of monitoring, alerting, maintenance and support.
• Investigate patterns and trends, address risks and drive long‑term service improvement.
• Lead planning and coordination of system, functional, non‑functional and user acceptance testing.
• Develop operational frameworks, procedures, standards and documentation.
• Work with user researchers and stakeholders on user needs, user journeys and user stories.
• Define the application strategy and security administration strategy, and liaise with IT operations leads on performance and changes.

Connaissances

Hands-on application support

Technical leadership

Coaching others

Stakeholder communication

Continual service improvement

Large-scale project delivery

Outils

ITIL

PRINCE2

Agile

Description du poste

Social Security Scotland is seeking a Lead Application Operations Engineer to run the Cúram case management system and its batch processing. You will oversee a hybrid team of in-house engineers and supplier analysts, ensuring 17 benefit products stay available, stable and delivering correct payments.

The role covers incident management, problem analysis, security records, and testing coordination. BPSS clearance is required, with a commitment to at least three years in post.