Hybrid IT Systems Support Analyst (7-Month Contract)

Allscreens Nationwide Ltd; Chichester; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Triumph Consultants in Chichester is seeking a Systems Support Analyst to provide first-line IT support, manage incidents and requests through the ITSM platform, and deliver first-contact resolution where possible.

The contract is for seven months with hybrid working once training is complete; you will work as the primary point of contact for IT incidents and service requests, supporting account administration and knowledge management while maintaining excellent customer communication.

Qualifications

• Experience in an IT Service Desk or IT support environment.
• Strong customer service and communication skills.
• Experience using ITSM platforms and handling incidents.
• Ability to diagnose and resolve first-line technical issues while maintaining customer focus.

Responsibilities

• Act as the primary contact for IT incidents and service requests.
• Provide first-line support and aim for first-contact resolution.
• Assist with account administration and knowledge management while maintaining excellent customer communication.

Skills

IT support

Customer service

Communication

Problem solving

ITSM platforms

Tools

ITSM platforms

Job description

Triumph Consultants in Chichester is seeking a Systems Support Analyst to provide first-line IT support, manage incidents and requests through the ITSM platform, and deliver first-contact resolution where possible.

The contract is for seven months with hybrid working once training is complete; you will work as the primary point of contact for IT incidents and service requests, supporting account administration and knowledge management while maintaining excellent customer communication.