Hybrid IT Support Analyst - Digital & Onsite

NHS Property Services Ltd; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave + 8 bank holidays

Smarter Working Policy

Professional development opportunities

Pension contribution up to 6%

Job summary

NHS Property Services Ltd is seeking a Colleague Digital Support Analyst in London with flexible working. The role offers a salary from £33,000 for a 12-month FTC, and involves a mix of remote and onsite IT support across NHSPS staff.

Key duties include first contact incident management, in-depth technical troubleshooting, and collaboration with suppliers to ensure service delivery and adherence to SLAs. Strong AD, Microsoft 365, and networking skills are essential.

Qualifications

• Experience providing first point of contact for colleagues, handling incidents and requests.
• Deep technical support for hardware, software and networking issues.
• Onsite support and collaboration with suppliers and service teams.

Responsibilities

• Provide first contact support and incident/request management.
• Investigate hardware and application issues; remote network monitoring and maintenance.
• Onsite Tech Bar, meeting room and Audio-Visual support; ensure SLAs/KPIs are met.

Skills

Active Directory

Microsoft 365

Group Policy

IP networks

Thin clients

Problem solving

Analytical skills

Tools

Service desk tool

Job description

NHS Property Services Ltd is seeking a Colleague Digital Support Analyst in London with flexible working. The role offers a salary from £33,000 for a 12-month FTC, and involves a mix of remote and onsite IT support across NHSPS staff.

Key duties include first contact incident management, in-depth technical troubleshooting, and collaboration with suppliers to ensure service delivery and adherence to SLAs. Strong AD, Microsoft 365, and networking skills are essential.