Hybrid IT Service Desk Analyst - First-Line Support

Hoople Ltd; Hereford; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

Hoople Ltd is seeking a Service Desk Analyst to join the IT Service Desk in Hereford on a hybrid basis. The role focuses on logging customer IT queries, faults and issues via phone, email and e-form, with emphasis on 1st line resolution.

You will deliver excellent customer service and support IT users across 7000+ users in a busy, enterprise environment. Working 37 hours per week, you will join a team that values professional integrity, teamwork and continuous improvement while benefiting from a

Qualifications

• Excellent customer service skills.
• Good all-round knowledge of IT systems and support.
• Some experience of supporting IT users in a business environment.

Responsibilities

• Log customer IT queries, faults and issues via telephone, email and e-form.
• Provide 1st line resolution and service desk support.
• Work in a team-based environment on a busy Service Desk 5 days a week.

Skills

Customer service

IT support

First line support

Telephone support

Problem solving

Job description

Hoople Ltd is seeking a Service Desk Analyst to join the IT Service Desk in Hereford on a hybrid basis. The role focuses on logging customer IT queries, faults and issues via phone, email and e-form, with emphasis on 1st line resolution.

You will deliver excellent customer service and support IT users across 7000+ users in a busy, enterprise environment. Working 37 hours per week, you will join a team that values professional integrity, teamwork and continuous improvement while benefiting from a