Hybrid IT Service Desk Analyst | Customer-Focused Support

Tlt Llp; Bristol; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible benefits scheme

25 days holiday (30 with length of 서비스

Private medical insurance

Job summary

TLT LLP in the United Kingdom is seeking an IT Service Desk Analyst to act as the frontline for client and partner support across the firm. You will handle inbound calls, log incidents, and ensure complete lifecycle updates while upholding service standards.

Working within an ISO27001-certified environment and ITIL-based processes, you will contribute to meeting KPI/SLA targets and collaborating with colleagues across the firm.

Qualifications

• Experience in a professional and busy IT Service Desk.

Responsibilities

• Take phone calls from clients (TLT staff and occasional external parties).
• Log incidents in the IT Service Management tool with detailed updates through the lifecycle.
• Adhere to policy and ITIL-aligned procedures; escalate as needed.
• Maintain KPI and SLA targets through effective incident handling.
• Provide excellent customer service, clear communication, and teamwork.

Skills

Customer service

Telephone manners

Written communication

Calm under pressure

Team player

Job description

TLT LLP in the United Kingdom is seeking an IT Service Desk Analyst to act as the frontline for client and partner support across the firm. You will handle inbound calls, log incidents, and ensure complete lifecycle updates while upholding service standards.

Working within an ISO27001-certified environment and ITIL-based processes, you will contribute to meeting KPI/SLA targets and collaborating with colleagues across the firm.