Hybrid Insurance Claims Associate — Manchester

Intact Insurance; Manchester; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Intact Insurance in Manchester is seeking a Commercial Claims Associate to join us on a hybrid basis. You will set up new claims, direct enquiries to the right teams, and handle customer and broker queries with professionalism.

You will maintain accurate records, support administrative tasks in the Commercial Claims department, and contribute to continuous improvement initiatives while developing your skills within a collaborative, client-focused environment.

Qualifications

• A relevant degree or prior experience in Insurance.
• Competent IT skills with MS Office and Excel.
• Excellent communication skills, written and verbal.
• Positive, enthusiastic and professional attitude with a willingness to learn.
• Great attention to detail and good organisational skills.

Responsibilities

• Set up new claims accurately on claims management systems.
• Direct claims and inbound enquiries to the appropriate teams.
• Handle customer and broker queries via telephone and email.
• Maintain accurate records and update claim information.
• Assist with administrative tasks across the Commercial Claims department.
• Support continuous improvement initiatives and team objectives.

Skills

Communication

Attention to detail

Organisational skills

Willingness to learn

Professional attitude

Education

Insurance knowledge/experience

Tools

MS Office

Excel

Job description

Intact Insurance in Manchester is seeking a Commercial Claims Associate to join us on a hybrid basis. You will set up new claims, direct enquiries to the right teams, and handle customer and broker queries with professionalism.

You will maintain accurate records, support administrative tasks in the Commercial Claims department, and contribute to continuous improvement initiatives while developing your skills within a collaborative, client-focused environment.