Housing Resolutions Specialist (Hybrid) - Improve Services

Sandwell Metropolitan Borough Council; Oldbury; Hybrid; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Sandwell Metropolitan Borough Council is seeking a Housing Resolutions Officer to investigate and resolve customer complaints within the Housing Resolutions Team. You will identify service improvements and work with stakeholders to ensure a fair, efficient resolve.

This role requires strong customer service experience, excellent communication, and the ability to manage a caseload while upholding council standards. The position is permanent and hybrid, with interviews in early November.

Qualifikationen

• Demonstrable customer service experience
• Experience managing and resolving customer concerns

Aufgaben

• Investigate and resolve customer complaints
• Identify learning and improvements from each complaint
• Working closely with stakeholders to improve service delivery

Kenntnisse

Customer service

Communication skills

Caseload management

Jobbeschreibung

Sandwell Metropolitan Borough Council is seeking a Housing Resolutions Officer to investigate and resolve customer complaints within the Housing Resolutions Team. You will identify service improvements and work with stakeholders to ensure a fair, efficient resolve.

This role requires strong customer service experience, excellent communication, and the ability to manage a caseload while upholding council standards. The position is permanent and hybrid, with interviews in early November.