Hybrid Hire Controller & Customer Service Lead

Lloyds British Group Ltd; Bury St Edmunds; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Life assurance

Pension Scheme

95% discount across the Speedy brand

Opportunities for training, developmen

Voluntary Health Cash Plan

My Staff Shop: discounts and offers

Green Commute Initiative

PAM – Employee Assistance Program

Job summary

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Location: Bury St Edmunds.

Salary £29,572 per annum, pro rata. The Hire Controller sits at the front line of sales and customer service, coordinating the entire hire process from order to delivery and collection while liaising with depot teams to meet customer needs and exceed service standards.

Qualifications

• Strong organisational skills.
• Strong communication skills both verbally & written.
• Commitment to learn and develop.
• Driving license.
• Previous experience working within the hire industry or similar sales or operational role.
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

Responsibilities

• Coordinate the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure customer needs are met.
• Based in the depot, work desk-based with other departments, stock teams, drivers and engineers to ensure timely fulfilment.
• Maintain strong relationships with customers to ensure satisfaction with our service.

Skills

Driving license

Customer service

Sales support

Operations coordination

Job description

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Location: Bury St Edmunds.

Salary £29,572 per annum, pro rata. The Hire Controller sits at the front line of sales and customer service, coordinating the entire hire process from order to delivery and collection while liaising with depot teams to meet customer needs and exceed service standards.