Hybrid Graduate AI CX Engineer — Implement & Consult

Focus Group; Altrincham; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Focus Group is hiring a Customer AI Implementation Engineer for a hybrid role in Altrincham/Manchester. You design and deliver CX solutions using AI tools, combining consultancy with hands-on technical implementation to create real customer value.

You will translate client goals into scalable designs and build secure integrations with Python, C++, and REST APIs, while supporting and optimising existing solutions and collaborating with sales and product teams.

Qualifications

• Strong Python and C++ skills with REST API experience.
• Excellent communication—able to explain technical concepts clearly.
• Proactive, solution-oriented mindset with focus on delivering customer value.
• Ability to manage multiple projects and work independently.

Responsibilities

• Build and customise AI-driven solutions for clients.
• Translate customer goals into scalable technical designs.
• Spend substantial time engaging directly with customers—workshops and reviews.
• Develop secure integrations using Python, C++, REST APIs, and supporting technologies.
• Provide ongoing support and optimisation for existing solutions.
• Collaborate with sales and product teams to shape future features.

Skills

Communication

Independent work

Proactive problem solving

Python

C++

REST APIs

Tools

Python

C++

REST APIs

Job description

Focus Group is hiring a Customer AI Implementation Engineer for a hybrid role in Altrincham/Manchester. You design and deliver CX solutions using AI tools, combining consultancy with hands-on technical implementation to create real customer value.

You will translate client goals into scalable designs and build secure integrations with Python, C++, and REST APIs, while supporting and optimising existing solutions and collaborating with sales and product teams.