Hybrid Frontline Practice Support Lead

Hull City Council; United Kingdom; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + 8 holidays + 3‑

Career development

Job summary

Hull City Council is recruiting a full-time Professional Practice Support Officer (Grade 5) based at Lil Bilocca House. The role supports Children and Young People services with front-of-house leadership, performance monitoring, and admin duties while ensuring confidentiality and DBS compliance.

Hybrid working is available, but the role is reception-based and office-based. A competitive LGPS pension, annual leave, and development opportunities are offered as part of the benefits package.

Qualifications

• NVQ level 3 or equivalent qualification and experience in a busy, demanding environment.
• Strong customer-focused approach with good interpersonal and communication skills.
• Proficient IT skills and ability to manage confidential information.

Responsibilities

• Manage the front of house staff and support senior management on Health and Safety.
• Arrange meetings, take minutes, and oversee data entry and financial transactions.
• Maintain confidential filing systems and monitor databases for designated service teams.

Skills

Front of house management

Customer service

IT literacy

Health and safety awareness

Education

NVQ Level 3

Tools

Liquid Logic

IPF

Airs web

Job description

Hull City Council is recruiting a full-time Professional Practice Support Officer (Grade 5) based at Lil Bilocca House. The role supports Children and Young People services with front-of-house leadership, performance monitoring, and admin duties while ensuring confidentiality and DBS compliance.

Hybrid working is available, but the role is reception-based and office-based. A competitive LGPS pension, annual leave, and development opportunities are offered as part of the benefits package.