Hybrid E‑Commerce Assistant – Trading & Optimisation

Pets at Home Support Office; Cheadle; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Pets at Home is seeking an eCommerce Assistant to support category trading, optimisation and product presentation across the website. You will help set up products with accurate data, imagery and SEO-friendly titles, working with Trading, Buying, Marketing and Content teams to deliver campaigns.

Hybrid role based from Handforth (Cheshire) Office with two days on-site. Strong Excel and PowerPoint skills, attention to detail and the ability to manage multiple priorities are essential.

Qualifications

• 1–2 years of ecommerce, online merchandising or digital marketing experience (or keen interest in developing in field).
• Excellent attention to detail and organisational skills.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and proactive communication with the team.

Responsibilities

• Support the eCommerce Trading & Optimisation team with daily delivery of category trading plans.
• Monitor performance metrics (sessions, conversion, AOV, revenue) using Power BI and Google Analytics.
• Produce daily and weekly trade reports with key insights for the wider team.
• Set up and QA online promotions and campaigns with accurate pricing and timely launches.
• Set up new products and ranges with accurate data, imagery, descriptions and categorisation.
• Source and upload high-quality product imagery and assets with studios and suppliers.
• Optimise product titles, features and keywords for SEO and guidelines.
• Complete regular audits of live products for accuracy and consistency.
• Support onsite merchandising to deliver an engaging customer experience.
• Contribute to search, filter, and navigation improvements by sharing insights.
• Collaborate on product launches and seasonal campaigns with Trading, Marketing and Content.
• Ensure new ranges and promotional assets go live on time.
• Track performance of key events and review stock and sell-through post-launch.
• Identify bestsellers and slow movers and share observations with the team.
• Work with Buying, Supply Chain, Marketing and Digital Operations to support end-to-end delivery.
• Participate in team meetings and share updates and insights.
• Support delivery of category sales and margin targets through trading plan execution.

Skills

eCommerce

Attention to detail

Multitasking

Collaboration

Tools

Power BI

Google Analytics

Excel

PowerPoint

Job description

Pets at Home is seeking an eCommerce Assistant to support category trading, optimisation and product presentation across the website. You will help set up products with accurate data, imagery and SEO-friendly titles, working with Trading, Buying, Marketing and Content teams to deliver campaigns.

Hybrid role based from Handforth (Cheshire) Office with two days on-site. Strong Excel and PowerPoint skills, attention to detail and the ability to manage multiple priorities are essential.