eCommerce Assistant

Pets at Home Support Office; Cheadle; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pets at Home is seeking an eCommerce Assistant to support category trading, optimisation and product presentation across the website. You will help set up products with accurate data, imagery and SEO-friendly titles, working with Trading, Buying, Marketing and Content teams to deliver campaigns.

Hybrid role based from Handforth (Cheshire) Office with two days on-site. Strong Excel and PowerPoint skills, attention to detail and the ability to manage multiple priorities are essential.

Qualifications

• 1–2 years of ecommerce, online merchandising or digital marketing experience (or keen interest in developing in field).
• Excellent attention to detail and organisational skills.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and proactive communication with the team.

Responsibilities

• Support the eCommerce Trading & Optimisation team with daily delivery of category trading plans.
• Monitor performance metrics (sessions, conversion, AOV, revenue) using Power BI and Google Analytics.
• Produce daily and weekly trade reports with key insights for the wider team.
• Set up and QA online promotions and campaigns with accurate pricing and timely launches.
• Set up new products and ranges with accurate data, imagery, descriptions and categorisation.
• Source and upload high-quality product imagery and assets with studios and suppliers.
• Optimise product titles, features and keywords for SEO and guidelines.
• Complete regular audits of live products for accuracy and consistency.
• Support onsite merchandising to deliver an engaging customer experience.
• Contribute to search, filter, and navigation improvements by sharing insights.
• Collaborate on product launches and seasonal campaigns with Trading, Marketing and Content.
• Ensure new ranges and promotional assets go live on time.
• Track performance of key events and review stock and sell-through post-launch.
• Identify bestsellers and slow movers and share observations with the team.
• Work with Buying, Supply Chain, Marketing and Digital Operations to support end-to-end delivery.
• Participate in team meetings and share updates and insights.
• Support delivery of category sales and margin targets through trading plan execution.

Skills

eCommerce

Attention to detail

Multitasking

Collaboration

Tools

Power BI

Google Analytics

Excel

PowerPoint

Job description

Location:We welcome applications from those looking for hybrid working, based 2 days per week in our Handforth (Cheshire) Office

About the Role

As an eCommerce Assistant, you will support the smooth delivery of category trading, optimisation, and product presentation across the website. You’ll play a key role in ensuring products are accurately set up, visually appealing, and performing well online — helping drive sales, improve conversion, and create an exceptional customer experience.

Working closely with the Trading, Buying, Marketing, and Content teams, you’ll contribute to the day-to-day execution of trading plans, support campaign launches, and maintain the quality and consistency of our product listings and category pages.

Key Responsibilities – What you’ll be doing

• Support the eCommerce Trading & Optimisation team with the daily delivery of category trading plans.
• Monitor performance metrics (sessions, conversion, AOV, revenue) using tools like Power BI and Google Analytics.
• Produce daily and weekly trade reports, highlighting key insights for the wider team.
• Set up and QA online promotions and campaigns, ensuring accurate pricing and on‑time launches.
• Set up new products and ranges with accurate data, imagery, descriptions, and categorisation.
• Work with studios and suppliers to source and upload high‑quality product imagery and assets.
• Optimise product titles, features and keywords to align with SEO best practice and internal guidelines.
• Complete regular audits of live products to ensure accuracy and consistency across data, imagery and content.
• Support onsite merchandising to deliver an engaging, seamless customer experience.
• Contribute to search, filter and navigation improvements by raising insights and recommendations.
• Work with Trading, Marketing and Content teams on product launches and seasonal campaigns.
• Ensure new ranges, brand events and promotional assets are set correctly and go live on time.
• Track performance of key events and review stock and sell‑through post‑launch.
• Identify bestsellers and slow movers, sharing observations with the team.
• Collaborate with Buying, Supply Chain, Marketing and Digital Operations to support smooth end‑to‑end delivery.
• Participate in team meetings and share relevant updates and insights.
• Support the delivery of category sales and margin targets through effective execution of trading plans

About You – What you’ll bring to the Role

• 1–2 years’ experience in ecommerce, online merchandising, or digital marketing (or strong interest in developing in this field).
• Excellent attention to detail and organisational skills.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and proactive approach with good communication skills.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.

We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.

Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.