Hybrid Dispute Resolution Legal Practice Assistant

Bates Wells; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Green pension

IVF support

Private healthcare

Hybrid working

Job summary

Bates Wells in London is seeking a proactive Legal Practice Assistant to join the Dispute Resolution team. You will support lawyers, manage client and matter workflows, and help deliver excellent service to clients. This is a hybrid role reporting to Robyn Munt.

Responsibilities include diary management, drafting communications, opening/closing matters, and driving the billing process while ensuring data accuracy and strong client relationships.

Qualifications

• Minimum 2–3 years experience as a Legal Practice Assistant.
• Experience with legal billing and client records management.
• Excellent literacy and numeracy with strong attention to detail.
• Proficient in MS Word, Outlook, Excel and PowerPoint.

Responsibilities

• Take ownership of tasks and complete them to a high standard with initiative.
• Collaborate with lawyers and business teams using the Practice Management System (Liberate).
• Open/close client matters and draft engagement letters.
• Drive billing processes and manage documents, emails and communications.
• Interact with clients, including distressed individuals requiring support.
• Coordinate with tribunals or courts and manage key dates.

Skills

Legal environment experience

Billing process understanding

Strong communications

Organisational skills

Client service orientation

Team collaboration

Adaptability

Attention to detail

IT literacy (MS Office)

Education

GCSEs including English and Maths

CILEX or BTEC Administration qualifications (desirable)

Tools

Microsoft Word

Microsoft Outlook

Excel

PowerPoint

Vinciworks (CPD records)

Job description

Bates Wells in London is seeking a proactive Legal Practice Assistant to join the Dispute Resolution team. You will support lawyers, manage client and matter workflows, and help deliver excellent service to clients. This is a hybrid role reporting to Robyn Munt.

Responsibilities include diary management, drafting communications, opening/closing matters, and driving the billing process while ensuring data accuracy and strong client relationships.